Lead Lobby Concierge & Guest Experience

Rapport Guest Services; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Compass Group in Washington, DC seeks a Lead Lobby Ambassador to deliver elevated hospitality across two to three properties. The role involves front‑of‑house service, guest check‑in support, and proactive engagement with tenants and visitors.

You will report to the General Manager of Property Management for daily assignments. Ideal candidates have hospitality experience, professional presence, and comfort with iPad-based check-in and building app tools.

Qualifications

• Experience in hospitality, front-of-house, concierge, or customer-facing roles.
• Experience supporting events or hospitality programming preferred.
• Strong presence and professionalism with guest engagement skills.
• Comfortable with basic technology including iPad check-in and WiFi questions.

Responsibilities

• Provide front-of-house and guest arrival experience as primary liaison.
• Assist security for guest check-in and track expected visitors.
• Engage guests and tenants with hospitality-driven service and guidance.

Skills

Hospitality experience

Front-of-house

Guest engagement

Customer service

Professional presence

Guest check-in via iPad

Tools

iPad

WiFi basics

Job description

Compass Group in Washington, DC seeks a Lead Lobby Ambassador to deliver elevated hospitality across two to three properties. The role involves front‑of‑house service, guest check‑in support, and proactive engagement with tenants and visitors.

You will report to the General Manager of Property Management for daily assignments. Ideal candidates have hospitality experience, professional presence, and comfort with iPad-based check-in and building app tools.