Lobby Attendant- Hotel

CoralTree Hospitality; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Magnolia Houston Hotel is seeking attentive cleaning staff to maintain pristine public spaces, guest corridors, and assigned areas. You will join a team dedicated to making spaces clean, warm, welcoming, and comfortable for guests.

Candidates should be flexible with hours, experience preferred, and excellent English communication. You will collaborate with colleagues, respond to guest inquiries, and take initiative to resolve issues and create loyalty through exceptional service.

Qualifications

• Flexibility with work days and hours is expected in this demanding role.
• Previous experience providing service to others is preferred.
• A people person who enjoys serving guests and creating positive experiences.
• Fluent English is required, both spoken and written.
• Ability to multitask while maintaining attention to detail.

Responsibilities

• Maintain safety, cleanliness, sanitation, and organization of corridors, public areas, linens, and storage spaces.
• Collaborate with team members and communicate needs to staff and management.
• Go beyond basic duties to resolve guest concerns and foster guest loyalty.
• Be knowledgeable about services and local attractions to assist guests.
• Quickly respond to guest inquiries and ensure a welcoming environment.

Skills

Flexibility

Experience

People Person

English communication

Job description

Overview

You are part of the Magnolia Houston Hotel team that is empowered to provide exceptional cleaning service in all public areas, guest corridors, and other assigned areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming, and encourage comfort.

Responsibilities

• Enjoy working in a fast pace environment while having an impeccable eye for detail.
• Share your passion and knowledge to ensure completion of all cleaning responsibilities.
• Responsible for safety, cleanliness, sanitation, and organization of corridors, housekeeping linen and storage closets, and public areas. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Anticipate and respond to guest inquiries by being knowledgeable of all services/features and local attractions/activities.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator.
• Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

#Magnolia