Lobby Attendant

Hilton Richmond; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hilton Richmond is seeking a Lobby Attendant to maintain a spotless lobby and public spaces for guests in a historic downtown hotel setting. You will clean, dust, mop, and polish areas, ensuring a welcoming environment in accordance with brand standards.

The role requires attention to detail, good communication, and physical ability to lift up to 50 lbs; hospitality experience is a plus in a busy hotel environment.

Qualifications

• Education: high school diploma or equivalent preferred.
• Experience: previous cleaning, janitorial, or housekeeping experience preferred.
• Hospitality experience is a plus.
• Knowledge of cleaning chemicals and safety procedures preferred.

Responsibilities

• Clean and maintain lobby, hallways, elevators, restrooms, and public areas.
• Dust, sweep, mop, vacuum, and polish surfaces as required.
• Empty trash receptacles and replace liners.
• Maintain cleanliness and restocking of public restrooms.
• Ensure furniture, decor, and fixtures are clean and tidy.
• Monitor lobby appearance and address issues promptly.
• Respond to guest requests with courteous service.
• Report maintenance or safety concerns to management.
• Follow all safety and sanitation guidelines.

Skills

Attention to detail

Customer service

Communication

Lifting up to 50 lbs

Stamina for standing

Education

High school diploma or equivalent

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support. Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.

Pay Range: $15.00-$20.50

The Lobby Attendant is responsible for maintaining the cleanliness, appearance, and overall condition of the hotel’s lobby and public areas. This role ensures all guest-facing spaces are clean, welcoming, and in accordance with brand and company standards.

JOB DESCRIPTION Job Title: Lobby Attendant Departments: Housekeeping Supervision Exercised: None Supervision Received: Housekeeping Manager / Executive Housekeeper

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent preferred.
• Experience Previous cleaning, janitorial, or housekeeping experience preferred.
• Hospitality environment experience a plus.
• Skills & Knowledge Strong attention to detail and cleanliness standards.
• Ability to work independently and efficiently.
• Ability to lift, push, and pull up to 50 lbs.
• Ability to stand, walk, and bend for extended periods.
• Good communication and customer service skills.
• Knowledge of cleaning chemicals and safety procedures preferred.

Job Duties & Responsibilities

• Clean and maintain lobby, hallways, elevators, restrooms, and public areas.
• Dust, sweep, mop, vacuum, and polish surfaces as required.
• Empty trash receptacles and replace liners.
• Maintain cleanliness and restocking of public restrooms.
• Ensure all furniture, décor, and fixtures in public areas are clean and tidy.
• Monitor lobby appearance throughout the shift and address issues promptly.
• Respond to guest requests and provide assistance courteously.
• Report maintenance issues or safety concerns to management.
• Follow all safety and sanitation guidelines.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.