Lobby Attendant

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park; Durham (NC); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life insure

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

The Lobby Attendant at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park is supervised by the Executive Housekeeper. You will protect and clean public spaces and select staff areas, ensuring a welcoming environment for guests and employees.

Responsibilities include maintaining flooring, staying current with cleaning procedures, collaborating with hotel departments, greeting guests, responding to inquiries, stocking supplies, and reporting maintenance or safety issues

Qualifications

• HS Diploma or equivalent preferred.
• Successful completion of a background check is required prior to employment.

Responsibilities

• Establish and perform cleaning and preventive maintenance for all flooring surfaces.
• Keep abreast of new cleaning procedures and products.
• Collaborate with hotel departments to maintain a clean, fresh public space.
• Greet guests warmly and respond to inquiries.
• Stock cleaning cart with appropriate supplies for shifts.
• Sweep, vacuum, mop, and maintain hotel floors with available tools.
• Observe safety data sheets and report repairs to appropriate teams.
• Ensure public restrooms and areas are stocked with supplies.
• Identify and report maintenance or safety issues for resolution.
• Assist with other housekeeping tasks as needed.

Education

HS Diploma or equivalent

Job description

PUNCTUALITY IS A MUST!!!

The Lobby Attendant under the direct supervision of the hotel's Executive Housekeeper will take ownership in assuring that the public space areas of the hotel, some staff areas, and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance. Ensuring a welcoming and comfortable environment for guests and employees.

Division DoubleTree Raleigh

Description

The Lobby Attendant under the direct supervision of the hotel's Executive Housekeeper will take ownership in assuring that the public space areas of the hotel, some staff areas, and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance. Ensuring a welcoming and comfortable environment for guests and employees.

How You'll Shape The Experience & Future

• Under supervision, establish, evaluate, and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel.
• Under supervision, keep abreast of all new cleaning procedures, cleaning products, and technology that can be used in maintaining and enhancing the public space areas of the hotel.
• Under supervision, work to build a 'team' approach among the various hotel departments to assist in the overall philosophy of keeping the public space clean and fresh in appearance.
• Take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner.
• Responding to guest inquiries and addressing guest concerns as needed.
• Stock cleaning cart with appropriate supplies for shift.
• Sweep, vacuum, wet mop, scrub, buff, and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment.
• Abide by the regulations set forth by material safety data sheets of various cleaning products.
• Observe and report the need for repairs to equipment, furniture and building components.
• Empty public space trash bins, clean lobby and banquet bathrooms, pick up all trash on table and floors. Keep public space cleaning utility closet rooms in a clean and well‑organized fashion.
• Ensuring that public restrooms and other areas are stocked with necessary supplies like soap, paper towels, and amenities.
• Routinely check all areas for proper functionality and cleanliness.
• Identifying and reporting any maintenance or safety issues to the appropriate department for a resolution.
• Assisting with other housekeeping tasks as needed, including room cleaning and other duties.
• Adhering to company policies and procedures, including safety and security protocols, and maintaining a professional appearance.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Maintain focus on cleaning projects while coping with various other interruptions.
• Ability to understand instructions, and learn procedures and techniques.
• Ability to perform routine work or the same task over and over again.

Professional Experience

• None

ACADEMIC BACKGROUND

• HS Diploma or equivalent preferred.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.