Lobby Attendant

The Crescent Hotels Group; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to maintain cleanliness in public areas and restrooms. This role is crucial for ensuring a positive guest experience through meticulous cleaning and adherence to safety standards. Ideal candidates will possess strong communication skills and a team-oriented attitude, contributing to a welcoming environment. Join a dynamic team where your efforts directly impact guest satisfaction and uphold the highest standards of cleanliness and professionalism. If you are proactive and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Ability to communicate in English and maintain a professional appearance.
• Knowledge of chemical cleaning agents and ability to operate cleaning equipment.

Responsibilities

• Clean and maintain public restrooms and areas to achieve quality standards.
• Dust furniture, clean surfaces, and empty trash as required.

Skills

English communication

Teamwork

Knowledge of cleaning agents

Ability to follow directions

Tools

Cleaning equipment

Job description

Description

JOB OVERVIEW: To clean and maintain all public restrooms and public areas in impeccable condition to achieve Crescent’s standards of quality.

ESSENTIAL JOB FUNCTIONS:

1. Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents.
2. Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed.
3. Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
4. Clean ashtrays and empty trash.
5. Comply with attendance rules and be available to work on a regular basis.
6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time. Ability to understand and follow directions, and perform job functions under limited supervision.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.