Lobby Attendant

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Hospitality LLC, located in Charlotte, NC, is seeking a Housekeeping Lobby Attendant responsible for maintaining the hotel's lobby cleanliness. The role involves cleaning, sanitizing, and restocking supplies while ensuring a welcoming environment for guests. Ideal candidates should have a high school diploma and an eye for detail. Benefits include medical coverage, paid time off, and hotel discounts, fostering a supportive work culture in the hospitality industry.

Qualifications

• Previous housekeeping experience preferred, but not required.
• Ability to lift and carry up to 25 pounds.
• Ability to stand for extended periods.

Responsibilities

• Cleaning and sanitizing lobby areas, including floors and furniture.
• Respond to guest complaints and report maintenance issues.
• Maintain inventory of cleaning supplies.

Skills

Attention to detail

Team collaboration

Customer service

Education

High school diploma or equivalent

Job description

Overview

Northwood Overview: An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

The Housekeeping Lobby Attendant is responsible for maintaining the cleanliness and overall appearance of the hotel lobby and public areas. This includes cleaning, sanitizing, and restocking supplies to ensure a welcoming and comfortable environment for guests.

Responsibilities

• Cleaning and sanitizing lobby areas, including floors, furniture, and fixtures.
• Empty trash cans and ashtrays regularly.
• Clean and sanitize public restrooms, replenishing supplies as needed.
• Dust and polish furniture and fixtures.
• Vacuum carpets and rugs.
• Mop floors as needed.
• Greet guests in a friendly and professional manner.
• Assist guests with inquiries and requests as needed.
• Respond to guest complaints and issues promptly and efficiently.
• Report any maintenance issues or damages to the appropriate department.
• Maintain inventory of cleaning supplies and restock as needed.
• Follow all safety procedures and guidelines.
• Perform other duties as assigned by the Housekeeping Supervisor or Manager.

Qualifications

• High school diploma or equivalent.
• Previous housekeeping experience preferred, but not required.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to lift and carry up to 25 pounds.
• Ability to stand for extended periods of time.
• Flexibility to work various shifts, including weekends and holidays.

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality