Night Lobby Attendant

Odessa Marriott Hotel & Conference Center; Odessa (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hotel in Odessa is seeking a dedicated House Attendant to ensure the cleanliness and maintenance of public areas. Responsibilities include assisting guests, adhering to hotel standards, and performing various cleaning tasks. The ideal candidate should possess strong communication skills, be able to handle high-pressure situations, and have a high school diploma or equivalent. This full-time position offers an opportunity to work in a dynamic hotel environment.

Qualifications

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.

Responsibilities

• Clean and maintain hotel public areas.
• Assist guests with luggage in a friendly manner.
• Maintain personal appearance and grooming standards.
• Practice safe work habits.

Skills

Communication skills

Ability to evaluate options

Stress management

Objectivity under pressure

Education

High School diploma or equivalent

Job description

Overview

The House Attendant-Lobby's responsibilities include cleaning and maintaining the appearance of the hotel public areas. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Must be able to convey information and ideas clearly.


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must work well in stressful, high-pressure situations.


• Must maintain composure and objectivity under pressure.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.


• Maintain regular attendance in compliance with the Company's standards, as required by scheduling which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).


• Always comply with The Company's standards and regulations to encourage safe and efficient hotel operations.


• Clean/Buff floors daily according to hotel standards.


• Shampoo carpets in public areas according to hotel standards.


• Shampoo furniture as needed according to hotel standards.


• Clean public restrooms and ensure maintenance on a regular basis as needed throughout the shift.


• Handle all requests for luggage assistance at check-in in a friendly, efficient, and courteous manner.


• Practice safe work habits to ensure safety for guests, associates, and self.


• Handle items for "Lost and Found" according to The Company's standards.


• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.


• Complete the daily assignment checklist and submit to the supervisor at the end of the day.


• Be familiar with The Company's policies and house rules.


• Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers and all other associates.


• Put all equipment away properly after usage according to The Company's standards.


• Have knowledge of and assist in all emergency procedures during the overnight shift.


• Clean and dust floors daily according to The Company's standards.


• Maintain hotel equipment in proper working order.


• Maintain storage of hotel equipment in the proper area.


• Clean guestrooms as needed.


• Complete special projects as assigned by the Housekeeping Manager.


• Attend meetings as required by management.


• Perform any other duties as requested by management.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Travel Arrangements and Hospitality