Hotel Houseman

Holiday Inn Express & Suites Cincinnati - Mason; Mason (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Shifts

Paid Vacation

Employee Discounts on Hotel Stays

Opportunities for Growth

Supportive Team Culture and Training

Job summary

Holiday Inn Express & Suites Cincinnati - Mason is seeking a dependable Houseman / Lobby Attendant to support the housekeeping team and keep public areas clean and welcoming. You will assist room attendants, restock supplies, and maintain safety standards throughout the hotel.

The role emphasizes attention to detail, reliability, and strong communication to greet guests professionally and respond promptly to requests. Flexible shifts and growth opportunities available.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hotel or housekeeping helpful but not required.
• Ability to work independently with minimal supervision.
• Strong attention to detail, organization, and customer service.
• Reliable attendance and punctuality.

Responsibilities

• Maintain cleanliness and presentation of public areas including lobby and entrances.
• Vacuum, mop, dust, wipe surfaces, clean windows, and remove fingerprints.
• Empty trash, replace liners, and restock restroom supplies.
• Keep entrances free of litter and hazards such as snow.
• Deliver clean linens, towels, amenities, and supplies to carts/storage areas.
• Assist with moving linens and supplies and restocking closets.
• Deliver guest-requested items like towels, pillows, and toiletries.
• Report maintenance or safety issues promptly.
• Support deep-cleaning projects and room inspections as directed.
• Greet guests professionally and maintain a positive, helpful attitude.

Skills

Attention to detail

Customer service

Reliability

Teamwork

Time management

Education

High school diploma or equivalent

Job description

Hotel Houseman / Lobby Attendant

We are seeking a dependable, detail-oriented Houseman / Lobby Attendant to support our housekeeping team and maintain clean, safe, and welcoming public areas throughout the hotel. This role ensures guests enjoy a comfortable environment while assisting room attendants with essential daily tasks.

Key Responsibilities

• Maintain cleanliness and presentation of all public areas, including the lobby, entrances, hallways, elevators, stairwells, restrooms, and meeting spaces.


• Vacuum, mop, dust, wipe surfaces, clean windows/glass, and remove fingerprints or smudges from doors and fixtures.


• Empty trash receptacles, replace liners, and restock restroom supplies.


• Keep entrances free of litter, debris, and hazards such as snow.


• Deliver clean linens, towels, amenities, and supplies to housekeeping carts and storage areas.


• Remove dirty linens and trash from guest room floors; strip checkout rooms when assigned.


• Assist room attendants with lifting, moving furniture, and special cleaning projects.


• Restock housekeeping closets with linens, amenities, and cleaning products.


• Deliver guest- requested items such as towels, pillows, blankets, cribs, rollaway beds, and toiletries.


• Report maintenance issues or safety concerns promptly.


• Support deep-cleaning projects and room inspections as directed.


• Greet guests professionally, respond promptly to requests, and maintain a positive, helpful attitude.


• Protect guest privacy and follow all safety, chemical-handling, and lifting procedures.


• Wear required uniform and PPE and follow brand standards and housekeeping guidelines.

Qualifications

• High school diploma or equivalent preferred.


• Previous hotel or housekeeping experience helpful but not required.


• Ability to work independently with minimal supervision.


• Strong attention to detail, organization, and customer service.


• Reliable attendance and punctuality.

Physical Requirements

• Ability to stand, walk, bend, lift, push, and pull throughout the shift.


• Ability to lift up to 30 lbs.

Benefits

• Medical, Dental, and Vision Insurance


• Flexible Shifts


• Paid Vacation


• Employee Discounts on Hotel Stays


• Opportunities for Growth


• Supportive Team Culture and Training

Source: Hospitality Online