Lobby Attendant

The Hotel at Auburn University & Dixon Conference Center; Auburn (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Hotel at Auburn University & Dixon Conference Center is seeking a Lobby Attendant to maintain the lobby and public areas, including the front entrance, while delivering high hospitality standards.

Responsibilities include cleaning restrooms, dusting areas, stocking supplies, responding to guest requests, and ensuring safety procedures are followed. Qualifications include strong communication, organization, and customer service skills; a high school diploma or equivalent is required.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Thoroughly clean all public and employee restrooms areas, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents, and floors.
• Dust all furniture, pictures, and shelves in all public areas.
• Clean and polish all metal surfaces; apply pressure in repeated motion.
• Restock restrooms and employee restrooms.
• Maintain cleanliness of floors by sweeping, mopping, buffing, and polishing.
• Respond to guest requests and complete maintenance work orders promptly.
• Turn in lost and found items per procedures.
• Maintain outside cleanliness of the building and monitor elevator cleanliness.
• Report suspicious conditions to Safety/Security.

Skills

Clear communication

Organizational skills

Customer service knowledge

Education

High school diploma or equivalent

Hospitality experience

Job description

Job Summary

The Lobby Attendant is responsible for the maintenance and cleanliness of the lobby and public areas, which includes the outside front entrance of the hotel, while projecting a high standard of service and professional hospitality at all times.

Job Summary

The Lobby Attendant is responsible for the maintenance and cleanliness of the lobby and public areas, which includes the outside front entrance of the hotel, while projecting a high standard of service and professional hospitality at all times.

Supervisory Responsibilities

Duties & Responsibilities

• Thoroughly clean all public and employee restrooms areas, including but not limited to sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents, and/or floors. Adhere to cleaning procedures and instructions for the use of cleaning agents.
• Thoroughly dust all furniture, pictures, and shelves in all public areas.
• Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
• Clean ashtrays and empty trash. Clean the inside and outside of the trash can.
• Maintaining the cleanliness of the floors, including sweeping, mopping, buffing, polishing, etc.
• Walk the parking lot picking up all trash.
• Maintaining carpets and upholstery.
• Restock restrooms and employee restrooms.
• Respond to guest requests.
• Complete maintenance work orders and deliver them to supervisors/management promptly.
• Turn in all lost and found items in accordance with lost and found procedures.
• Clean employee locker room twice daily.
• Vacuum all public areas.
• Maintain cleanliness of the outside of the building, which includes mopping, sweeping all glass entrance doors and carpets.
• Monitor elevator cleanliness.
• Clean the fitness and business center. Clean the fitness room, equipment, mirrors, rug, and anything else that might need cleaning.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security department.
• Provide general public assistance, instruction, and/or guidance for guest and employee safety in fire or other emergencies.
• Performs other related duties as assigned.

Required Skills & Abilities

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Knowledge of principles and processes for providing customer and personal services.

Education & Experience

• High school diploma or equivalent is required.
• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Previous experience is preferred.

Physical Requirements

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.