Front Desk Concierge – Luxury High-Rise Condominium

Associa; Miami (FL); In loco; USD 34.000 - 42.000; Tempo pieno

Descrizione del lavoro

Associa is seeking a Front Desk Concierge for a luxury high-rise condominium in Miami, FL. The role requires greeting residents and guests, verifying access, and acting as the gatekeeper to ensure a secure and welcoming environment.

Responsibilities include coordinating deliveries, monitoring security cameras, and providing exceptional service to residents. Strong English communication, basic math, and confidentiality are essential.

Mansioni

• Greet visitors and residents; verify and supply access to units.
• Monitor security cameras and exterior doors to maintain a secure environment.
• Coordinate deliveries, packages, flowers, and food for residents.
• Maintain professional appearance and conduct, and assist with crisis situations.
• Answer phones clearly and professionally and provide directions as needed.
• Collaborate with building staff to meet residents’ needs and communicate with management.

Descrizione del lavoro

Front Desk Concierge – Luxury High-Rise Condominium

#27327

Miami, Florida, United States

Location

Miami , Florida , United States

Job Description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education:

• High school (Required)

Language:

• Spanish, Russian, Portuguese preferred

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

EEO is the Law