Lobby Ambassador

ABM Industries; Gloucester (MA); On-site; USD 45,000 - 50,000; Full time

Job summary

ABM Industries in Gloucester, MA is seeking a friendly receptionist to greet visitors, manage check-in, answer calls, and ensure a welcoming front desk.

You will coordinate meetings, manage visitor badges, and support mail and deliveries while maintaining a professional image for the site.

Qualifications

• 2-5 years of experience in a receptionist, front desk, administrative support, or visitor management role.
• Experience in a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.
• Strong customer service orientation and commitment to creating a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance and logs.
• Monitor lobby activities and ensure compliance with site access requirements.
• Answer and direct incoming phone calls and inquiries, routing requests appropriately.
• Maintain reception coverage and provide exceptional customer service to all guests and employees.
• Coordinate meeting logistics including notifications, conference room support, printing materials, and badges.
• Manage shared inbox communications related to visitor arrivals and schedules.
• Assist with mail, packages, and courier services as needed.
• Coordinate with Facilities, Security, and office support teams to keep reception and common areas organized.
• Monitor and maintain inventory of lobby and office supplies.

Skills

Customer service

Professional communication

MS Office

Tools

Outlook

Word

Excel

Teams

Job description

Overview

Compensation: $45,000-$50,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

Key Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.

• Manage visitor check-in and check-out procedures, including badge issuance, visitor logs, and security protocols.

• Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escort procedures when required.

• Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.

• Maintain reception coverage and provide exceptional customer service to all guests and employees.

• Coordinate meeting logistics including visitor notifications, conference room support, printing materials, and preparation of visitor badges.

• Manage shared inbox communications related to visitor arrivals, meeting schedules, site announcements, and general inquiries.

• Assist with mail, package deliveries, and courier services as needed.

• Coordinate with Facilities, Security, and office support teams to ensure the reception and common areas remain organized, functional, and presentable.

• Monitor and maintain inventory of lobby and office supplies.

• Support catering coordination and visitor hospitality needs for meetings and special events.

• Escalate building, security, or customer service concerns to the appropriate site contacts.

• Maintain confidentiality while handling sensitive information and visitor interactions.

• Serve as a positive ambassador for ABM and the client site by delivering a best-in-class customer experience.

Qualifications

The Ideal Candidate Will Have

• 2-5 years of experience in a receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management role.

• Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.

• Strong customer service orientation and commitment to creating a positive visitor experience.

• Exceptional verbal, written, and interpersonal communication skills.

• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

• Ability to interact professionally with employees, customers, vendors, and senior leaders.

To Succeed in This Role Requires

• Excellent organizational, planning, and time management skills.

• Ability to prioritize multiple responsibilities in a dynamic environment.

• Strong attention to detail and commitment to accuracy.

• Ability to work independently with minimal supervision.

• Professional appearance and demeanor.

• Strong problem-solving and decision-making skills.

• Flexibility and adaptability to changing business needs.

• Desire and aptitude for learning new concepts and processes quickly.

REQNUMBER: 162527

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.