Loaner Vehicle Agent

Cocoa Hyundai, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K

Paid Vacation

Sick Time

Health and Dental Insurance

Life Insurance

Short and Long term disability

Job summary

Cocoa Hyundai, Inc. in Florida seeks a proactive Loaner/Rental Representative to join our service team. You will manage the loaner/rental fleet, coordinate alternate transportation for customers, and oversee mobility staff to ensure a premium experience.

The role requires strong communication, a neat appearance, and the ability to multi-task in a fast-paced environment. Automotive industry experience is a plus, and bilingual candidates are encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Ability to multi-task and work independently.
• Valid driver's license with clean driving record.
• Bilingual a plus.

Responsibilities

• Manage the Loaner/Rental fleet inventory.
• Open and close rental agreements via TSD rental.
• Ensure customers receive alternate transportation promptly.
• Oversee Mobility Associates, Valets and Clean up Staff.
• Perform vehicle inspections before/after rentals.
• Run daily overdue rental reports.
• Review management reports and implement action plans.
• Maintain professional, courteous customer interactions.
• Proficiency with MS Office, web, email and phone communications.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Bilingual

Professionalism

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

TSD rental system

Job description

We are looking for a Loaner/Rental Representative to join our Hyundai service team!

Responsibilities:

• State-of-the-art facility with the latest technology and amenities to foster a professional work environment
• Manage the Loaner/Rental fleet inventory
• Ensure clients experience is pleasant by promptly providing them alternate transportation in a professional and courteous manner.
• Manage Valet Program to ensure customers are receiving premium transportation experience
• Manage support personnel including Mobility Associates, Valets and Clean up Staff
• Open and close rental agreements via TSD rental -Obtaining legal documentation, Verifying insurance coverage, and ensuring rental has all legal documentation compliance such as motor vehicle registrations and tags, insurance, contract content, etc.
• Conduct cleanliness and damage inspection before and after each rental transaction
• Interior wipe downs of rental vehicles
• Run daily reports to determine overdue rentals
• Review and analyze management reports and implement action plans as needed
• Excellent communication, organizational and follow up skills needed
• Proficiency with computers and technology, Microsoft Office, Web, Email, Phone Skills a must
• Performs other duties as assigned

Requirements:

• Outstanding communication skills in both verbal and written
• Excellent customer satisfaction skills
• Professional appearance and work ethic
• Automotive experience a PLUS
• Self-starter and self-motivator
• Ability to multi-task independently
• Great attitude with high-energy
• Ability to work cooperatively with Sales, Service and Parts Personnel.
• Valid driver's license with a clean driving record.
• Service or hospitality industry experience a PLUS
• Bilingual a PLUS
• High school diploma or equivalent

Benefits:

• * 401K
• Paid Vacation
• Sick Time
• Health and Dental Insurance
• Life Insurance
• Short and Long term disability