Loaner Rental Agent

Round Rock Toyota; Round Rock (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Round Rock Toyota is seeking a Loaner/Rental Agent to ensure courteous loaner and rental vehicles are issued and returned per policy. You will handle checkout, vehicle staging, documentation, and customer interactions with a focus on accuracy and safety.

The role requires good communication, basic math, and the ability to work evenings, weekends, and holidays as needed. A valid driver's license is required, and familiarity with fleet software is a plus.

Qualifications

• Ability to use a computer and software for fleet management.
• Good written and verbal communication skills.
• Able to safely drive both automatic and manual vehicles with care.

Responsibilities

• Check out and return loaner vehicles per policy.
• Prepare vehicles for showroom, service, or designated areas.
• Document maintenance for returned vehicles and arrange work.
• Drive vehicles to/from showroom and service areas as needed.
• Greet customers in a friendly, professional manner.
• Ensure charges for damages, tickets, or tolls are accurate.
• File insurance/state/federal documentation per policy.

Skills

Computer skills

Good communication

Safe vehicle operation (automatic & 5‑

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Fleet management software

Job description

Summary/Objective
The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.

Essential Functions

• Ensures that loaner vehicles are checked out and returned according to company and third party policies
• Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
• Documents any required maintenance for returned vehicles and arrange for such work
• Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
• Greets customers in a friendly and professional manner
• Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
• Files documentation with insurance or state or federal agency and in accordance with company policies
• Assists in maintaining inventory to satisfy customer requests
• Completes required reports daily, weekly, monthly and on request
• Establishes and maintains good working relationships with other departments
• Understands, keeps abreast of, and complies with regulations that impact the company's business
• Operates all tools and equipment in a safe manner
• Uses proper eye, hand, and body protection when using products that require protection
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required.
• Works evenings, weekends and holidays as required
• Maintains a professional appearance and a neat work area in accordance with company policy
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

• Ability to use a computer and associated software for fleet management
• Good communication skills, both written and oral
• Able to safely drive vehicles both automatic and manual transmission
• Highly productive
• Ability to perform basic math
• Ability to understand and follow work rules and procedure
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work will with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility
Yes

Physical Demands/Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls
This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, grasp.
This position requires the ability to talk and hear
This position works in a covered area but will also work outside and could experience heat and cold, hazards and noise

Position Type/Expected Hours of Work
Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience
High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience
Associates (A.A) degree or equivalent; one or more years of related experience and/or training; or equivalent combination of education and experience. Experience in a customer service, retail or rental car company desired.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid driver's license

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Dealership Name

_____________________

Internal Job ID

Loaner/Rental Agent-742806

Area of Interest

Customer Service

Position Type

Full-time

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