Loaner Fleet Coordinator — Elevate Service Experience

BMW of Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Job summary

BMW of Santa Monica is looking for a Loan Desk Coordinator to support our Service Department by coordinating the daily loaner fleet, assigning vehicles, and managing check-outs and returns to keep customers moving.

The role rewards organization, attention to detail, and strong guest service, with clear policies, documentation, and teamwork across porters and advisors to minimize wait times and ensure quality experiences.

Qualifications

• Strong organizational skills to manage multiple reservations and priorities.
• Excellent guest service and communication with a professional approach.
• Attention to detail when reviewing agreements, documents and fleet records.
• Ability to coordinate with Service Advisors, Porters and management.
• Valid driver’s license and ability to meet dealership requirements.

Responsibilities

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate before releasing vehicles.
• Explain loan car policies and return requirements to customers while delivering professional service.
• Inspect and document vehicle condition at check-out and return, reporting any damage or maintenance needs.
• Coordinate with Porters and other staff to keep loaners clean, fueled or charged, and ready for customers.
• Monitor reservations and fleet availability to minimize wait times and maximize utilization.
• Process returned vehicles and update status; coordinate vehicles for maintenance or repair.

Skills

Organizational skills

Customer service

Attention to detail

Communication

Team collaboration

Driver's license

Job description

BMW of Santa Monica is looking for a Loan Desk Coordinator to support our Service Department by coordinating the daily loaner fleet, assigning vehicles, and managing check-outs and returns to keep customers moving.

The role rewards organization, attention to detail, and strong guest service, with clear policies, documentation, and teamwork across porters and advisors to minimize wait times and ensure quality experiences.