Loaner Fleet Concierge & Customer Advocate

ADP, Inc.; North Olmsted (OH); Sur place; USD 30 000 - 36 000; Plein temps

Résumé du poste

Mercedes Benz of North Olmsted in North Olmsted, OH is seeking a Service Fleet Coordinator- Loaner Desk to manage a fleet of loaner vehicles and coordinate with sales and service teams to ensure timely service and customer satisfaction.

You will handle scheduling, vehicle inspections, and communication with clients, service advisors, and management; a fast-paced, detail-oriented multitasker with strong verbal and written communication is ideal.

Qualifications

• Must be 18 years of age or older with a valid driver license and a good driving record.

Responsabilités

• Coordinate a hands-on, highly responsive customer advocate for loaner fleet.
• Listen to clients and immediately handle customer needs.
• Interact with service department personnel to ensure customer needs are met ASAP.
• Manage a fleet of loaner vehicles and inspect for damage after return.
• Maintain mileage and determine when to retire vehicles from the fleet.
• Work with the sales manager when new fleet loaners are needed.
• Schedule valet pickups and return of client vehicles.
• Communicate with clients, service advisors, and team members to ensure a smooth process from start to finish.
• Clearly stating expectations and engaging customers via outbound calls, email, chat and text.

Connaissances

Customer service

Multi-tasking

Communication

Description du poste

Mercedes Benz of North Olmsted in North Olmsted, OH is seeking a Service Fleet Coordinator- Loaner Desk to manage a fleet of loaner vehicles and coordinate with sales and service teams to ensure timely service and customer satisfaction.

You will handle scheduling, vehicle inspections, and communication with clients, service advisors, and management; a fast-paced, detail-oriented multitasker with strong verbal and written communication is ideal.