Loaner Rental Agent

Lexus-of-Winter-Par; Winter Park (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Lexus of Winter Park is seeking a courteous Loaner/Rental Agent to ensure customers receive and return courtesy loaner and rental vehicles in line with policy. You will help with vehicle checkout, staging, and documentation while delivering professional service.

Join a team that handles fleet management, inventory, and daily reporting, and works to maintain safety and confidentiality in a fast-paced environment.

Qualifications

• Must have High School Diploma or equivalent and related experience.
• Ability to operate a computer and fleet management software.
• Valid driver’s license required.
• Excellent communication and customer service skills.
• Ability to work evenings, weekends and holidays as needed.

Responsibilities

• Check out and return loaner vehicles according to policies.
• Arrange ready/returned vehicles in showroom or service areas as required.
• Document maintenance needs for returned vehicles and coordinate repairs.
• Drive vehicles to and from showroom, display areas, and service as needed.
• Greet customers professionally and ensure accurate charges for any damages or tickets.
• File documentation with insurance or state/federal agencies per policy.
• Assist in maintaining inventory to satisfy customer requests.
• Complete required reports daily, weekly, and monthly.
• Maintain good working relationships with other departments.
• Uphold safety, confidentiality, and work-rule policies.
• Attend company meetings and work evenings/weekends as required.

Skills

Good communication

Attention to detail

Driver's license

Teamwork

Evenings/weekends availability

Education

High School Diploma or equivalent

Job description

Summary/Objective

The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.

Essential Functions

• Ensures that loaner vehicles are checked out and returned according to company and third party policies
• Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
• Documents any required maintenance for returned vehicles and arrange for such work
• Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
• Greets customers in a friendly and professional manner
• Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
• Files documentation with insurance or state or federal agency and in accordance with company policies
• Assists in maintaining inventory to satisfy customer requests
• Completes required reports daily, weekly, monthly and on request
• Establishes and maintains good working relationships with other departments
• Understands, keeps abreast of, and complies with regulations that impact the company's business
• Operates all tools and equipment in a safe manner
• Uses proper eye, hand, and body protection when using products that require protection
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required.
• Works evenings, weekends and holidays as required
• Maintains a professional appearance and a neat work area in accordance with company policy
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

• Ability to use a computer and associated software for fleet management
• Good communication skills, both written and oral
• Able to safely drive vehicles both automatic and manual transmission
• Highly productive
• Ability to perform basic math
• Ability to understand and follow work rules and procedure
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work will with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility

Yes

Physical Demands/Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls
This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, grasp.
This position requires the ability to talk and hear
This position works in a covered area but will also work outside and could experience heat and cold, hazards and noise

Position Type/Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience

High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

Associates (A.A) degree or equivalent; one or more years of related experience and/or training; or equivalent combination of education and experience. Experience in a customer service, retail or rental car company desired.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid driver's license

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Dealership Name

Lexus of Winter Park

Internal Job ID

Loaner/Rental Agent-742806

Area of Interest

Customer Service

Position Type

Full-time