Loan Workout Specialist – Negotiation & Restructuring

OneMain Financial; West Valley City (UT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee stock purchase plan

Paid time off

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking a Loss Mitigation Specialist/Late Stage Collector to review accounts for loan restructuring and workout plans, evaluating income and expenses to maximize repayment while following policy and regulatory guidelines. Location on-site in West Valley City, Utah.

The role involves skip tracing, contacting customers, preparing modification documents, and coordinating repossession activities when needed.

Qualifications

• Collections experience: 2 years or more.
• High school diploma or GED required.
• Bilingual Spanish preferred but not required.
• Strong multitasking, negotiation, and communication skills.

Responsibilities

• Review accounts for loan restructuring or workout plans.
• Evaluate customer income and expenses to determine modification.
• Answering incoming calls and communicating options to customers.
• Prepare and review modification documents for customers.
• Audit documents for required information and process in servicing system.
• Coordinate repossession and vendor relations when needed.
• Complete required paperwork and regulatory letters.

Skills

Bilingual (Spanish)

Negotiation skills

Multitasking

Attention to detail

Call center experience

Education

High school or GED

Job description

OneMain Financial is seeking a Loss Mitigation Specialist/Late Stage Collector to review accounts for loan restructuring and workout plans, evaluating income and expenses to maximize repayment while following policy and regulatory guidelines. Location on-site in West Valley City, Utah.

The role involves skip tracing, contacting customers, preparing modification documents, and coordinating repossession activities when needed.