Loss Mitigation Specialist

OneMain Financial; West Valley City (UT); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching

Employee stock purchase plan

Paid time off

Paid holidays

Volunteer time off

Résumé du poste

OneMain Financial is seeking a Loss Mitigation Specialist/Late Stage Collector to review accounts for loan restructuring and workout plans, evaluating income and expenses to maximize repayment while following policy and regulatory guidelines. Location on-site in West Valley City, Utah.

The role involves skip tracing, contacting customers, preparing modification documents, and coordinating repossession activities when needed.

Qualifications

• Collections experience: 2 years or more.
• High school diploma or GED required.
• Bilingual Spanish preferred but not required.
• Strong multitasking, negotiation, and communication skills.

Responsabilités

• Review accounts for loan restructuring or workout plans.
• Evaluate customer income and expenses to determine modification.
• Answering incoming calls and communicating options to customers.
• Prepare and review modification documents for customers.
• Audit documents for required information and process in servicing system.
• Coordinate repossession and vendor relations when needed.
• Complete required paperwork and regulatory letters.

Connaissances

Bilingual (Spanish)

Negotiation skills

Multitasking

Attention to detail

Call center experience

Formation

High school or GED

Description du poste

Job DescriptionAs a Loss Mitigation Specialist/Late Stage Collector, you will review accounts for possible loan restructuring or other workout plans through evaluating customer income and expenses. Restructure loans for maximum likelihood of repayment while meeting all policy, government, and regulatory guidelines. Locate customers using skip tracing tools to collect on deficiency balance.In the RoleReviewing and analyzing consumer accounts to identify how the loan can be modified to mitigate loan loss.Answering incoming calls and speaking with customers to work out a mutually beneficial arrangement.Preparing written correspondence to be sent to customers to advise of modification opportunity.Create and review modification documents to be sent to customers.Audit modification documents to ensure all required information has been received and process modification in servicing system.Ensure all loan workout plans meet policy guidelines and protect the company for risk.Maintain and establish new repossession and transport vendor relationships.Assign accounts out for repossession to an approved repossession agent.Completes required applicable paperwork including sending all required Federal and State regulation letters.Other duties as assigned by the Loss Mitigation Team Lead.Requirements:· Collections 2 years· High school or GED required· Call center experiencePreferred:Bilingual (Spanish)Great multitasking skillsOutstanding phone and negotiation skills.Detail oriented and quality focusedLocation: Onsite in West Valley City, UTPay: hourly + bonus potentialSchedule: Monday through Friday from 9:30am-6:00pm with a rotating Saturday every 6-8 weeksWho we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance (prorated based on start date)11 Paid holidays (4 floating holidays, prorated based on start date)Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.