Loan & Tax Services Specialist – Sales & Collections

WAC-NM World Finance Corporation of New Mexico; Kirtland (NM); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Descripción de la vacante

World Finance Corporation of New Mexico is seeking a Financial Services Representative to drive loan sales, support tax services, and manage collections in a busy branch environment.

You will work with customers in person and over the phone, meeting performance goals across sales, collections, tax services, and branch operations. The role offers opportunities for advancement and performance-based earnings.

Formación

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.

Responsabilidades

• Drive and close loan sales by taking applications and explaining terms.
• Conduct daily outbound outreach for collections, applications, tax services, and new business.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.

Conocimientos

Sales experience

Customer service

Collections

Account management

High-volume calls

Goal oriented

Communication skills

Educación

High school diploma or equivalent

Descripción del empleo

World Finance Corporation of New Mexico is seeking a Financial Services Representative to drive loan sales, support tax services, and manage collections in a busy branch environment.

You will work with customers in person and over the phone, meeting performance goals across sales, collections, tax services, and branch operations. The role offers opportunities for advancement and performance-based earnings.