Loan & Tax Services Rep – Growth & Bonuses

WAC-MO World Acceptance Corporation of Missouri; St. Ann (MO); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company match

Paid holidays

Job summary

World Finance, recognized as a Top Workplace USA award winner and trusted since 1962, seeks a Financial Services Representative to guide customers on their financial journey. As the face of World Finance – empathizing, empowering, and engaging with our customers – you will drive loan sales, manage past-due accounts, and assist with tax returns in a fast-paced branch setting.

This role requires daily outbound calls, in-person customer meetings, and a commitment to meeting performance goals across

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.

Skills

Sales

Customer service

Collections

Account management

Education

High school diploma or equivalent

Job description

World Finance, recognized as a Top Workplace USA award winner and trusted since 1962, seeks a Financial Services Representative to guide customers on their financial journey. As the face of World Finance – empathizing, empowering, and engaging with our customers – you will drive loan sales, manage past-due accounts, and assist with tax returns in a fast-paced branch setting.

This role requires daily outbound calls, in-person customer meetings, and a commitment to meeting performance goals across