Loan Support Specialist - On-Demand Pay & 401(k) Match

Sun Loan Company; Stillwater (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Telehealth

On-demand pay

401(k) with company match

Paid Time Off

Bonus opportunities

Career development and advancement

Formal training program

Job summary

Sun Loan Company is hiring a Customer Service Loan Specialist in Stillwater, OK. This role supports the branch manager by processing loan applications, assembling documents, and ensuring regulatory compliance to mitigate risk.

You will contact customers about payments, handle extensions, and oversee office operations in the manager’s absence. Responsibilities include contacting customers for payment arrangements, closing loans, and performing ongoing collection calls.

Qualifications

• 1 year Customer Service experience in any field.
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Responsibilities

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Skills

Customer service

Collections

Communication

Organization

Mathematics

Education

High School Diploma or GED

Job description

Sun Loan Company is hiring a Customer Service Loan Specialist in Stillwater, OK. This role supports the branch manager by processing loan applications, assembling documents, and ensuring regulatory compliance to mitigate risk.

You will contact customers about payments, handle extensions, and oversee office operations in the manager’s absence. Responsibilities include contacting customers for payment arrangements, closing loans, and performing ongoing collection calls.