Loan Support Lead & SME — Workflow & Accuracy

Foothills Bank; Reno, Northern (NV, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Glacier Bancorp, Inc. is seeking an experienced loan processing specialist to coordinate commercial and consumer loan processing, act as SME, and support team development. This role emphasizes accuracy, regulatory compliance, and efficient workflow management.

The position involves resolving complex servicing issues, maintaining loan files, and ensuring adherence to internal standards and regulatory requirements. Strong organizational skills and customer service are essential.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in commercial and consumer loan policies, procedures, and documentation.
• Knowledge of banking policies and procedures.
• Ability to multi-task and handle complex tasks efficiently.
• Strong organizational skills.
• Strong attention to detail.
• Ability to work within strict timeframes and meet deadlines.
• Excellent customer service skills.
• Good knowledge of basic office equipment.
• Working knowledge of Word and Excel.
• Thorough understanding of title reports and proper vesting to ensure lien position.

Responsibilities

• Respond to questions, inquiries and problems regarding commercial and consumer loans.
• Support Manager with assignment and monitoring of workflow.
• Oversees maintenance of loan files for documentation.
• Research and resolve complex loan servicing problems.
• Prepare commercial and consumer loan documentation and changes in terms with accuracy.
• Book all types of commercial and consumer loans within 24 hours of receipt with accuracy.
• Perform loan maintenance and complete research requests for loans.
• Process loan payoffs.
• Process and document release of collateral as approved.
• Review loan files, assemble and track exceptions, sign off and complete files.
• Research unposted and WIP / GL items and make corrections.
• Perform check backs on all loans booked and follow up on corrections.
• Complete tasks for CRA and HMDA LAR reporting.
• Cross-train team members for coverage and skill development.
• Provide prompt, knowledgeable, and friendly customer service.
• Serve as SME on borrower/entity types, loan types and collateral types.
• SME in HBN and GBCI systems, including cloud platforms.
• Comply with laws and regulations including BSA/Patriot Act/OFAC.
• Performs other duties as assigned.

Skills

Strong organizational skills

Attention to detail

Customer service skills

Multitasking

Communication proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Glacier Bancorp, Inc. is seeking an experienced loan processing specialist to coordinate commercial and consumer loan processing, act as SME, and support team development. This role emphasizes accuracy, regulatory compliance, and efficient workflow management.

The position involves resolving complex servicing issues, maintaining loan files, and ensuring adherence to internal standards and regulatory requirements. Strong organizational skills and customer service are essential.