Dynamic Loan & Tax Services Specialist

WAC-TX WFC Limited Partnership; Big Spring (TX); On-site; USD 20,940,000 - 25,789,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

401(k) match

Paid time off

Volunteer time

Job summary

World Acceptance Corporation is seeking aFinancial Services Representative in Texas to drive loan sales, manage past-due accounts, and assist customers with tax and financial needs. The role involves daily outbound calling, in-person meetings, and meeting performance goals across sales, collections, tax services, and branch operations.

The compensation ranges from $15 to $18 per hour, with performance-based bonus opportunities.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication skills

Problem solving

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking aFinancial Services Representative in Texas to drive loan sales, manage past-due accounts, and assist customers with tax and financial needs. The role involves daily outbound calling, in-person meetings, and meeting performance goals across sales, collections, tax services, and branch operations.

The compensation ranges from $15 to $18 per hour, with performance-based bonus opportunities.