Loan Specialist

Partnership Employment; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Spanish language helpful

Job summary

Community Bank in New York is seeking an entry-level Loan Servicing Specialist to maintain accurate, current, and compliant loan records across commercial, real estate, and consumer loans. You will post payments, handle escrow tasks, and respond to customer inquiries to ensure accurate documentation and timely servicing.

You will work with loan systems and Microsoft Office, bringing strong attention to detail and solid math skills.

Qualifications

• 1+ year in loan servicing, loan operations or loan processing at a bank, credit union or mortgage servicer.
• Clear written and spoken English, with good customer service skills.
• Comfort with Microsoft Office and loan servicing systems.

Responsibilities

• Post monthly loan payments and process paid-off loans.
• Prepare payoff statements in response to customer requests.
• Track missing or incorrect loan documents and clear exceptions.
• Monitor insurance on collateral properties, and help collect and pay taxes and insurance out of escrow.
• Keep the servicing system up to date (payments, history, covenants), and index and image loan files.
• Answer customer and internal questions about loans, and escalate unusual transactions to senior staff.
• Run quality control checks so work meets bank policy and regulatory standards.

Skills

Attention to detail

Math skills

Microsoft Office

Loan servicing systems

English communication

Education

Associate’s degree in business or related field

Equivalent experience

Tools

Loan servicing systems

Job description

Loan Servicing Specialist, Community Bank

Salary: up to $50,000, plus an annual discretionary bonus

About the role

A New York community bank is hiring for an entry-level servicing role. You’ll keep the bank’s commercial, real estate and consumer loans accurate, current and compliant, from posting payments and running escrow to tracking documents and answering customer questions.

What you’ll do

• Post monthly loan payments and process paid‑off loans.
• Prepare payoff statements in response to customer requests.
• Track missing or incorrect loan documents and clear exceptions.
• Monitor insurance on collateral properties, and help collect and pay taxes and insurance out of escrow.
• Keep the servicing system up to date (payments, history, covenants), and index and image loan files.
• Answer customer and internal questions about loans, and escalade unusual transactions to senior staff.
• Run quality control checks so work meets bank policy and regulatory standards.

What you bring

• 1+ year in loan servicing, loan operations or loan processing at a bank, credit union or mortgage servicer.
• Strong attention to detail and solid math.
• Comfort with Microsoft Office and loan servicing systems.
• Clear written and spoken English, with good customer service skills.
• An associate’s degree in business or a related field, or equivalent experience.

Nice to have: experience with escrow or insurance tracking, experience with a core banking system, and Spanish.