Commercial Loan Servicing Specialist

Valley Bank; West Palm Beach (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading bank is seeking a Loan Servicing Specialist to manage escrow processing, loan payment applications, and customer inquiries. The role requires strong communication skills and proficiency in Microsoft Office tools. Join a dynamic team in the finance sector and contribute to efficient loan operations.

Qualifications

• Minimum of two years of related experience required.

Responsibilities

• Research missing or misapplied loan payments.
• Process loan payment reversals.
• Handle customer inquiries.

Skills

Communication

Teamwork

Confidentiality

Time Management

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

2 days ago Be among the first 25 applicants

This range is provided by Valley Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Valley Bank

Job Overview

The Loan Servicing Specialist will be responsible for escrow processing and analysis, paid loan processing, and payment applications for the loan operations department.

Responsibilities include but are not limited to:

• Research missing or misapplied loan payments.
• Process loan payment reversals.
• Provide payoff letters.
• Handle customer inquiries or research.
• Assist lenders in resolving customer complaints or issues.
• Perform maintenance on payment schedules, rates, and billing records.
• Set up ACH - AFT records.
• Complete change of address requests.

Required Skills

• Proficient in Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to communicate professionally with peers, management, and customers.
• Ability to work in a team environment.
• Ability to handle confidential materials.
• Ability to meet deadlines and handle stressful situations.
• Knowledge of federal banking regulations.

Required Experience

• High School Diploma or GED and a minimum of two years of related experience.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Banking