Loan Servicing Specialist

Madison-Davis, LLC; Wayne (NJ); Presencial; USD 34.000 - 49.000; Jornada completa

Descripción de la vacante

Madison-Davis, LLC is seeking a Loan Servicing Specialist to support daily administration and servicing of loan accounts in an in-office setting. The role involves payment research, adjustments, and maintaining accurate loan records while working closely with lending teams and customers.

The ideal candidate has several years of banking or loan servicing experience and a keen eye for detail. You will handle inquiries, process reversals, and maintain payoff information and payment schedules.

Formación

• Several years of banking or loan servicing experience required.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.

Responsabilidades

• Research missing or misposted loan payments and correct records.
• Process payment reversals and account adjustments per procedures.
• Provide loan payoff information and documentation to customers.
• Respond to customer questions and servicing requests promptly.
• Collaborate with lending teams to resolve customer issues and complaints.
• Answer inbound calls with professional assistance.
• Maintain loan payment schedules, billing information, and rates.
• Establish and maintain ACH/AFT payment arrangements.
• Update address changes and related records.
• Ensure all servicing activities meet deadlines and comply with policies.

Conocimientos

Loan servicing experience

Attention to detail

Customer service

Descripción del empleo

Title: Loan Servicing Specialist

Office Status: In-Office

Pay Rate: $30/Hour

Contract Length: Not specified

About the Role

A financial institution is seeking a Loan Servicing Specialist to support the day-to-day administration and servicing of loan accounts. This role will handle payment research and adjustments, account maintenance, customer inquiries, and other servicing activities while working closely with lending teams and customers. The ideal candidate will bring several years of relevant banking or loan servicing experience and strong attention to detail.

Responsibilities

• Research missing, misapplied, or incorrectly posted loan payments.
• Process payment reversals and other account adjustments in accordance with established procedures.
• Prepare and provide loan payoff information and documentation.
• Research and respond to customer questions and servicing requests.
• Partner with lending teams to resolve customer issues and complaints.
• Answer inbound customer calls and provide professional assistance.
• Maintain loan payment schedules, interest rates, billing information, and other account records.
• Establish and maintain ACH/AFT payment arrangements.
• Process customer address changes and related account maintenance requests.
• Ensure loan servicing activities are completed accurately and within required deadlines.