Loan Specialist

Sun Loan Company; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plan

Telehealth

On-demand pay

401(k) with match

Paid time off

Job summary

Sun Loan Company in Houston seeks a Loan Specialist to support office management through accurate loan processing and strict compliance with company and regulatory requirements. You will handle loan applications, assemble documentation, and maintain precise records to mitigate risk.

The role includes contacting customers about payment plans and extending loans as needed. Responsibilities include processing applications, reviewing documents, and ensuring timely processing, while providing good

Qualifications

• High school diploma or equivalent.
• Experience in collections or financial services is preferred.
• Ability to verify documents and maintain accurate records.

Responsibilities

• Contact customers by phone or mail to collect amounts due or arrange payment plans.
• Identify solutions to help customers refinance accounts and bring past-due accounts current.
• Close loans and ensure all loan requirements are clearly explained.
• Enter customer payments into loan management software and maintain accurate notes.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High school diploma

Tools

Loan software

Microsoft Office

Job description

Hiring Immediately!

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

The Loan Specialist supports the management of the office by ensuring efficient administration, accurate loan processing, and compliance with company and regulatory requirements. This role includes processing loan applications, assembling and verifying loan documents, and maintaining accurate paperwork to help mitigate risk and prevent potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and maintaining payment schedules as needed. In the manager's absence, the Loan Specialist may oversee office operations to help maintain continuity and productivity.

Job Duties Include:

• Contacts customers by phone or mail to collect amounts due or arrange payment plans.
• Identifies solutions to help customers refinance accounts and bring past-due accounts current.
• Properly closes loans and ensures all loan requirements are clearly explained.
• Conducts collection calls on overdue accounts.
• Uses company-provided location services to locate past-due customers.
• Reviews pending applications and contacts prospective customers to support accurate and timely processing.
• Supports account growth by offering loans to former and prospective customers.
• Sells applicable ancillary products, including taxes, referrals, and car club services.
• Maintains required forms and loan documentation in accordance with company guidelines and applicable federal and state laws.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely loan processing through proper system entry and up-to-date customer information.
• Enters customer payments into loan management software.
• Processes payment extensions and maintains accurate collection notes within customer accounts.

Benefits - Why Sun Loan Is Your Ideal Workplace

• Low-deductible, affordable medical plans, including medical, dental, and vision
• Telehealth access
• On-demand pay
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
• 401(k) with company match
• Paid Time Off, including holidays, vacation, and sick time
• Bonus opportunities
• Career development and advancement paths
• Formal and comprehensive training program

Must have availability to work:

• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (rotational basis related to office needs).
• Some overtime may be required.
• No Sundays!

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.

This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.