Loan Solutions Specialist — Growth, Incentives & Benefits

OneMain Financial Group; Vanderbilt (PA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Tuition reimbursement

Vacation

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a customer-service oriented professional for an on-site role in Pennsylvania. You will engage customers through the loan process, provide tailored solutions, and support compliance while driving service excellence.

This position emphasizes clear communication, empathy, and problem-solving. Sales, collections or customer service experience is preferred; bilingual Spanish is a plus. Typical schedule is Mon–Fri with potential Saturdays.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-service oriented professional for an on-site role in Pennsylvania. You will engage customers through the loan process, provide tailored solutions, and support compliance while driving service excellence.

This position emphasizes clear communication, empathy, and problem-solving. Sales, collections or customer service experience is preferred; bilingual Spanish is a plus. Typical schedule is Mon–Fri with potential Saturdays.