Loan Solutions Specialist — Fast, Customer-Focused Financing

OneMain Financial Group; Opelousas (LA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Descripción de la vacante

OneMain Financial Group seeks a Loan Sales Specialist to engage customers, assess needs, and provide financing options across life’s expenses. You’ll help customers understand loan terms and insurance options while driving branch goals in a fast-paced environment.

The role emphasizes multitasking, empathy, and compliance across channels (phone, email, chat) with opportunities for professional growth in a supportive team. On-site in our local office with standard hours and some extended weeks.

Formación

• High School Diploma or GED.
• Sales, Collections or Customer Service experience.
• Bilingual in Spanish is preferred.

Responsabilidades

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Conocimientos

Sales experience

Collections experience

Customer service experience

Bilingual Spanish

Educación

High School Diploma or GED

Descripción del empleo

OneMain Financial Group seeks a Loan Sales Specialist to engage customers, assess needs, and provide financing options across life’s expenses. You’ll help customers understand loan terms and insurance options while driving branch goals in a fast-paced environment.

The role emphasizes multitasking, empathy, and compliance across channels (phone, email, chat) with opportunities for professional growth in a supportive team. On-site in our local office with standard hours and some extended weeks.