Loan Solutions Specialist

Mariner-Finance; Columbia (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Mariner Finance currently seeks a customer service oriented role in Columbia, SC. This position emphasizes proactive problem solving and presenting loan solutions to customers, while maintaining compliance with applicable laws and processing loan applications.

The role requires at least one year in customer service or sales, a high school diploma, and reliable transportation. A Benefits package and EOE notice apply, with potential schedule variations by branch.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Excellent written and verbal communication skills.
• Reliable transportation required.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

Licensing for insurance products

Problem solving

Transportation

Bilingual Spanish/English

Education

High School Diploma or Equivalent

Tools

Financial services software

Job description

Mariner Finance currently seeks a customer service oriented role in Columbia, SC. This position emphasizes proactive problem solving and presenting loan solutions to customers, while maintaining compliance with applicable laws and processing loan applications.

The role requires at least one year in customer service or sales, a high school diploma, and reliable transportation. A Benefits package and EOE notice apply, with potential schedule variations by branch.