Loan Solutions Advisor (Bilingual)

OneMain Financial; Morganton (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee stock purchase plan

Job summary

OneMain Financial is seeking a Loan Sales Specialist in Morganton, NC to support customers through the loan process on-site. You will listen to needs, offer tailored financing solutions, and help achieve branch goals with strong service and sales focus.

The role emphasizes multitasking, empathy, and clear communication across channels, including phone, email, and chat. Bilingual Spanish is preferred to serve a diverse customer base.

Qualifications

• Requires basic sales or customer service experience.
• Bilingual Spanish helpful for serving diverse customers.
• On-site location in Morganton, NC with standard business hours.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales experience

Customer service

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist in Morganton, NC to support customers through the loan process on-site. You will listen to needs, offer tailored financing solutions, and help achieve branch goals with strong service and sales focus.

The role emphasizes multitasking, empathy, and clear communication across channels, including phone, email, and chat. Bilingual Spanish is preferred to serve a diverse customer base.