Loan Solutions Advisor

OneMain Financial Group; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Paid volunteer time

Job summary

OneMain Financial Group in Phoenix, AZ is seeking a Loan Sales Specialist to help customers access affordable financing and to guide them through the loan lifecycle with empathy and clear options. You will work across channels to deliver fast service and build lasting customer relationships.

The role emphasizes regulatory compliance, teamwork, and growth opportunities, with on-site scheduling and potential for advancement within a supportive, performance-driven environment.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish required.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales

Customer Service

Bilingual Spanish

Communication

Education

High School Diploma or GED

Tools

In-house systems

Multi-channel communication

Job description

OneMain Financial Group in Phoenix, AZ is seeking a Loan Sales Specialist to help customers access affordable financing and to guide them through the loan lifecycle with empathy and clear options. You will work across channels to deliver fast service and build lasting customer relationships.

The role emphasizes regulatory compliance, teamwork, and growth opportunities, with on-site scheduling and potential for advancement within a supportive, performance-driven environment.