Loan Servicing Systems Project Lead — Requirements & QA

SECU; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

SECU in North Carolina is seeking a Loan Systems Projects Specialist to support delivery and ongoing improvement of loan servicing systems through analysis, requirements development, testing, and validation, aligning with business operations and objectives.

You will gather requirements with users and vendors, draft change requests, develop test plans, perform regression testing, and act as liaison among users, Information Services, and vendors across project lifecycles, including

Qualifications

• Associates degree
• 2 – 5 years of experience in loan servicing, lending, financial services, or related field, with experience support system or technology initiatives.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and/or solution validation.
• Experience supporting system enhancements or technology projects through multiple phases of the project lifecycle, including requirements, testing, implementation, and production support.
• Familiarity with loan servicing processes, lending operations, and related regulatory requirements.

Responsibilities

• Directly engage with business users, technical resources, and/or our vendor to brainstorm, analyze, document, and review the requirements needed to introduce changes to the different loan servicing systems. Proficiently develop and review the necessary documentation for creating change requests to submit to the vendor or Information Services.
• Provide initial development of project design and business requirements for review by Loan Servicing Systems management
• Proficiently create test plan / test scripts based on project design and business requirements and determine applicable regression tests to leverage in conjunction with the requested changes on multistep / multi-change projects. Execute extensive regression testing to identify application and system defects prior to the migration to Production.
• Act as a liaison between business users, Information Services, and vendors that are involved with projects that impact all loan servicing systems. Communicate with Information Services and/or vendors throughout project lifecycles and for continued application maintenance after implementation.
• Troubleshoot system issues and find accurate resolutions and communicate back effectively to the group. Effectively document and organize all defects or issues and successfully communicate steps to recreate to developers and/or vendor(s).
• Lead the team through testing verification, ensuring all testing goals are clearly communicated, executed, and results or defects are reported in a timely manner.

Skills

Business analysis

Requirements gathering

Testing

Documentation

Regression testing

Vendor coordination

Stakeholder communication

Education

Associate’s degree

Bachelor’s degree

Job description

SECU in North Carolina is seeking a Loan Systems Projects Specialist to support delivery and ongoing improvement of loan servicing systems through analysis, requirements development, testing, and validation, aligning with business operations and objectives.

You will gather requirements with users and vendors, draft change requests, develop test plans, perform regression testing, and act as liaison among users, Information Services, and vendors across project lifecycles, including