Loan Servicing Specialist: Payments, Docs & Customer Support

First US Bank; Mobile (AL); On-site; USD 38,000 - 50,000; Full time

Job summary

First US Bank is seeking a Loan Servicing Specialist in Mobile, Alabama, to perform a variety of loan servicing and customer support functions for consumer loans. This role involves maintaining funding tracker reports, processing loan maintenance requests, and responding to dealer and customer inquiries.

Candidates should have a high school diploma, ideally an associate’s degree, and two years of financial services experience. Strong organizational skills and proficiency in Microsoft Office are essential.

Qualifications

• Minimum of two years of financial services experience preferred.
• General understanding of consumer lending and collateralized loan servicing is a plus.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Maintain the shared funding tracker report.
• Send daily funding notices to dealers.
• Monitor loan accounts exceptions for prompt resolution.
• Research and resolve account balancing issues.
• Respond to customer and dealer inquiries regarding loan accounts.

Skills

Organizational skills

Verbal communication

Written communication

Proficiency in Microsoft Office

Ability to manage multiple priorities

Education

High School diploma or equivalent

Associate's degree

Job description

First US Bank is seeking a Loan Servicing Specialist in Mobile, Alabama, to perform a variety of loan servicing and customer support functions for consumer loans. This role involves maintaining funding tracker reports, processing loan maintenance requests, and responding to dealer and customer inquiries.

Candidates should have a high school diploma, ideally an associate’s degree, and two years of financial services experience. Strong organizational skills and proficiency in Microsoft Office are essential.