Loan Servicing Specialist (Loan Modification)

Idaho Housing and Finance Association; Boise (ID); On-site; USD 42,000 - 70,000; Full time

Job summary

Idaho Housing and Finance Association seeks a Loan Modification Specialist to prepare, review, and process mortgage loan modifications, partial claims, and deferments according to investor, agency, and state guidelines.

You will collaborate with legal counsel and title companies to ensure accurate documentation and regulatory compliance while supporting sustainable retention solutions and exceptional customer service.

Qualifications

• 6+ months of experience in residential real estate lending or related fields.
• Proven experience in mortgage loan modifications or loss mitigation preferred.
• Excellent communication and interpersonal skills to liaise with clients and stakeholders.

Responsibilities

• Prepare, review, and process mortgage loan modification applications, partial claims, and deferments.
• Ensure documentation and submissions comply with investor, agency, and state guidelines.
• Collaborate with legal counsel, title companies, and internal teams to ensure accurate documentation and regulatory compliance.
• Track and report on loan modification department pipeline.
• Analyze financial information and payment processing to determine eligibility and appropriate modification options.

Skills

Mortgage modifications

Loan processing

Customer service

Attention to detail

Education

High school diploma

Job description

Description

We are seeking an organized and proactive Loan Modification Specialist to join our team. In this role, you will prepare, process, and execute mortgage loan modifications, partial claims, and deferments in strict accordance with investor, agency, and state-specific guidelines. Your work will be essential in delivering sustainable retention solutions and upholding our commitment to exceptional customer service.

WE ARE HIRING!

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

In This Role, You Will:

• Prepare, review, and process mortgage loan modification applications, partial claims, and deferments
• Ensure all documentation and submissions comply with investor, agency, and state-specific guidelines
• Work with legal counsel, title companies, and internal departments to ensure accurate documentation and compliance with regulatory requirements
• Track and report on loan modification department pipeline
• Analyze financial information, payment processing, and transactions, to determine eligibility and appropriate modification options
• Other job duties as assigned

Requirements

• 6+ months experience in residential real estate lending, residential loan processing, loan closing, loan servicing or a combination of education and experience in related fields
• Proven experience in mortgage loan modifications, loss mitigation, or related roles, preferred
• Excellent communication and interpersonal skills to effectively liaise with clients and stakeholders
• Detail-oriented with strong organizational and time management abilities
• High school diploma or equivalent required