Loan Servicing Specialist

NeighborWorks Montana; Great Falls (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

NeighborWorks Montana in Great Falls, MT is seeking a Loan Servicing Administrator to join our in‑office team. The role requires a two-year college degree and several years of experience in administration, accounting, or finance, with proficiency in Microsoft Office and loan servicing software.

You will handle mortgage loan servicing tasks and ensure accurate record keeping. You will also monitor delinquencies, support year-end notices, coordinate with attorneys for foreclosure-related matters,

Qualifications

• Two-year college degree and three years of experience in administration, accounting, or finance related field, or five years equivalent experience.
• Position must communicate effectively, both orally and in writing, and effectively organize and manage time, with high attention to detail.
• Extensive experience in Microsoft Office Suites and familiarity with loan processing and servicing software.
• Must be able to establish and maintain effective working relationships with co-workers, supervisors, contractors, and vendors.
• The position is in Great Falls, Montana and requires in-person work in the office.

Responsibilities

• Close out all NWMT and GAHF electronic loan files by monitoring and collecting all trailing documents.
• Maintain the filing of lending’s physical legal documents and electronic loan files.
• Provide accurate and timely completion of core loan servicing functions including mortgage loan servicing, onboarding of new loans, processing of loan payments, credit bureau and bankruptcy reporting, and payoff responses.
• Balance month-end servicing tasks including balancing escrow accounts and reporting.
• Monitor delinquencies and pursue collection efforts on delinquent loans.
• Monitor and maintain up-to-date insurance notifications.
• Process monthly reconveyance procedures for paid off and written off loans; complete year-end notices and mailings.
• Work closely with attorneys to support foreclosure, bankruptcy and legal proceedings as needed.
• Support administrative needs for Great Falls and remote offices including mail processing, maintenance requests, and general office procedures.
• Provide backup to the Accounting and Administrative Specialist and participate in lending committees, board meetings, and staff activities.

Skills

Effective communication

Time management

Microsoft Office

Loan servicing software

Education

Two-year college degree

Three years administration/finance experience

Five years equivalent experience

Tools

Loan processing software

Office filing systems

Job description

Minimum Qualifications

Two-year college degree and three years of experience in administration, accounting, or finance related field, or five years equivalent experience. Position must be able to communicate effectively, both orally and in writing, and effectively organize and manage time, with high attention to detail. Extensive experience in Microsoft Office Suites and familiarity with loan processing and servicing software are preferred. Must be able to establish and maintain effective working relationships with co-workers, supervisors, contractors, and vendors. The position is in Great Falls, Montana and requires in-person work in the office.

Essential Duties and Responsibilities

• Close out all NWMT and GAHF electronic loan files by monitoring and collecting all trailing documents
• Maintain the filing of lending’s physical legal documents and electronic loan files
• Provide accurate and timely completion of core loan servicing functions including, but not limited to:
  • Mortgage loan servicing process for all loan programs
  • Onboarding of new loans into loan servicing database
  • Processing of loan payments
  • Credit bureau and bankruptcy reporting
  • Responding to payoff requests
  • Month end servicing tasks including balancing escrow accounts and reporting
• Monitor delinquencies and pursue collection efforts on delinquent loans
• Monitor and maintain up to date insurance notifications

Process monthly reconveyance procedures for paid off and written off loans
Process all required year-end notices and complete their mailings as needed
Work closely with attorneys to support foreclosure, bankruptcy and legal proceedings as needed

Administration

Support administrative needs for Great Falls and remote offices as directed including activities such as processing mail, addressing maintenance needs and maintaining general office procedures

Other Duties

• Provide backup to the Accounting and Administrative Specialist as needed
• Participate in lending committees, board meetings, and staff meetings and activities
• Participate in departmental planning and training as requested