Loan Servicing Specialist (Escrow)

Consumers Credit Union; Kalamazoo (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

401(k) with 100% match up to 10%

Paid time off

Gym memberships

In-house training

Wellness programs

Life coaching

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a dedicated Loan Servicing Specialist (Escrow) to manage daily escrow operations and loan servicing across Mortgage, Home Equity, Auto and Personal Loans. You will ensure timely payments for property taxes and insurance, and perform annual escrow analyses with accuracy.

Ideal candidates bring a bachelor’s degree or equivalent experience, strong Excel skills, and a detail-oriented, adaptable approach.

Qualifications

• Bachelor’s degree preferred; loan servicing, accounting or equivalent experience required.
• Strong communication and organizational skills.
• Working knowledge of credit products and deposit products.
• Knowledge of loan government regulations and policies.
• Ability to work at a fast pace with attention to detail.

Responsibilities

• Manage daily servicing operations for Mortgage, Home Equity, Auto and Personal Loans.
• Ensure timely payments of hazard insurance premiums and property taxes.
• Perform annual escrow analyses and reconcile escrow payee accounts.
• Communicate with members, agents, treasurers and vendors.
• Support system maintenance on loans and implement efficiency projects.

Skills

Communication

Organization

Excel

Loan servicing

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

Loan Servicing Specialist (Escrow)

Consumers Credit Union is looking to hire a passionate Loan Servicing Specialist (Escrow) to join our team. As a Loan Servicing Specialist (Escrow), you will be responsible for preserving the Credit Union’s assets by managing the daily operations associated with the servicing of all loans (performing and non-performing) in accordance with internal standards, investor guidelines and regulatory compliance. Additionally, you will ensure the timely and accurate management of real estate escrow accounts including the payment of property taxes, hazard insurance and private mortgage insurance premiums.

What you’ll be doing:

• Work as part of a team responsible for post-origination activities on Mortgage, Home Equity, Auto and Personal Loans.
• Responsible for timely payment of hazard insurance policies, private mortgage insurance premiums, guarantee fees and property taxes.
• Responsible for annual escrow analysis accuracy and timeliness.
• Responsible for reconciliation of escrow payee accounts.
• Responsible for following up on missing/inadequate insurance and flood zone changes.
• Responsible for adding and refunding forced placed insurance as necessary.
• Responsible for timely processing of vehicle titles.
• Communicate with members, insurance agents, treasurers and vendors.
• Perform system maintenance on loans.
• Implement projects to improve the efficiency of the position and department.
• Demonstrate knowledge of all Credit Union products and services.
• Provide superior member service with both employees and credit union members.
• Responsible for administration of the credit union’s collateral protection insurance program.
• Seasonal overtime may be required.
• Assist in any area as directed by your leader.

What you’ll bring to the table:

• Bachelor’s Degree preferred and loan servicing, accounting or equivalent experience required.
• Strong communication (verbal and written) and organizational skills.
• Working knowledge of all credit union and deposit products.
• Knowledge of related loan government regulations and Credit Union loan policies.
• Ability to work at fast pace with a strong attention to detail and strong organizational skills.
• Willing to be flexible and adaptable to changing job requirements.
• Ability to work under pressure and be able to interact and maintain a positive attitude under challenging circumstances.
• Advanced experience with Microsoft Excel required.
• Knowledge of loan servicing is preferred.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.