Loan Servicing Account Analyst

Consumers Credit Union; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) match

Paid time off

Gym memberships

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a Loan Servicing Account Analyst to support the investor reporting team. You will manage all areas of investor relations for the portfolio, including custodial reconciliations, loan level reporting, and servicing compliance.

You will advise on policy and system changes to ensure proper loan servicing per investor guidelines, assist collections with investor requirements, and monitor credit bureau reporting and interest accrual.

Qualifications

• Bachelor’s Degree preferred and loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required.
• Microsoft Excel knowledge is required, and Microsoft SQL server knowledge a plus.
• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.

Responsibilities

• Manage all areas of investor relations (secondary market and private investors) relating to the portfolio including but not limited to: Custodial Reconciliations, Loan Level Reporting, Investor Servicing and Reporting Compliance.
• Advise management of necessary changes to policy, procedure or system administration to ensure proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Responsible for accuracy of credit bureau reporting.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Assist Escrow Administration Specialist with tax disbursements and escrow analysis seasonally.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by your leader

Skills

Excellent communication

Analytical skills

Microsoft Excel

Microsoft SQL Server

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft SQL Server

Job description

Loan Servicing Account Analyst

Consumers Credit Union is looking to hire a passionate Loan Servicing Account Analyst to join our team. As a Loan Servicing Account Analyst, you will serve as a key member of the investor reporting team which is responsible for managing the credit union’s growing secondary market portfolio in accordance with investor, guarantor, regulatory and internal standards.

What you’ll be doing:

• Responsible for managing all areas of investor relations (secondary market and private investors i.e. participations) relating to the portfolio including but not limited to:
  • Custodial Reconciliations
  • Loan Level Reporting
  • Investor Servicing and Reporting Compliance
• Responsible for advising management of necessary changes to policy, procedure or system administration to ensure the proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Responsible for accuracy of credit bureau reporting.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Assist Escrow Administration Specialist with tax disbursements and escrow analysis seasonally.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by your leader

What you’ll bring to the table:

• Bachelor’s Degree preferred and loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required.
• Microsoft Excel knowledge is required, and Microsoft SQL server knowledge a plus.
• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.
• Strong ability to interact and work on teams with employees at all levels and within all credit union departments.
• Advanced experience with Microsoft Excel required.
• Knowledge of loan servicing is preferred.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.