Loan Servicing Specialist I.II

Workers Credit Union; Littleton (MA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical plans

401(k) with match

Paid time off (PTO)

Volunteer time off (VTO)

Paid holidays

Job summary

Workers Credit Union is seeking a Loan Servicing Specialist I/II in Littleton, MA. The role involves handling loan servicing for consumer, mortgage, and commercial loans within a hybrid work setting.

The position requires a high school diploma, banking and loan servicing experience, and a focus on accuracy, compliance, and member service. Training and growth opportunities are provided as part of the Workers Way culture.

Qualifications

• Banking experience is required.
• Loan servicing experience is required for Level 2.
• Attention to confidentiality and data security is essential.

Responsibilities

• Provide daily payoff quotes for mortgages and Home Equity lines and process payoffs per regulations.
• Monitor tickets and emails related to loan servicing and follow up as needed.
• Manage intake and distribution of Loan Operations mail and records.
• Prepare, record, and complete mortgage discharges.
• Support subservicing activities within the duty area.
• Maintain confidentiality of all member and credit union data.

Skills

Banking Experience

Loan Servicing

Education

High School Diploma or Equivalent

Job description

Job Title: Loan Servicing Specialist I, II

Department or Branch: Loan Operations

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. We win together, because meaningful results are built through shared success.

As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next.

Why this Role Matters

Performs various duties to service members and other WCU business areas regarding loan servicing for consumer, mortgage, and commercial loans.

Note:

The difference between a Loan Servicing Specialist I and II are largely determined by one or more of the following qualifications:

• Years of loan servicing experience
• Level of expertise performing essential job responsibilities
• Level of independent judgement
• Level of organizational restraint

What You'll Contribute

Loan Servicing Specialist I

• Provides members, co-workers and attorneys/closing agents with daily payoff quotes for mortgages and Home Equities, process payoff transactions in accordance with established regulations
• Monitors tickets and emails related to loan servicing on a daily basis and provides follow up as required
• Performs intake and distribution of Loan Operations mail
• Prepares, records, and completes mortgage discharges
• Subservicing support within respective area of duties
• Maintains confidentiality of all data
• Demonstrates behaviors as defined by the Credit Union's culture program

Loan Servicing Specialist II

• Provides support of duties and responsibilities to Loan Servicing Specialist I
• Posts home equity loans to the core processing system on a daily basis and disburses payoffs accordingly
• Funds closing agents on a daily basis
• Posts first mortgage residential and commercial loans
• Monitors the receipt of closing documents and files original loan notes
• Performs GL balancing on funding GLs
• Performs all necessary transactions on the core processing system in relation to sold loans
• Reviews subserviced investor reporting and resolves variances

Other Duties

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

What You'll Bring

• High School Diploma or Equivalent Required.
• Banking Experience Required
• Loan Servicing Experience is Required for Lvl 2

How You'll Work

Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Compensation

Level 1 & 2

Pay Grade: 6

FLSA Status: Non-Exempt

Pay Grade Range: $20.06 - $30.08

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Total Rewards

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Our Commitment to Inclusion

Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status,