VP Servicing

Lendistry; Los Angeles (CA); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Birthday Day Off

12 Company Holidays

401(k) Match

Gym facilities

Job summary

Lendistry is seeking a VP Servicing to oversee the Servicing Team, managing daily loan operations and ensuring compliance with regulations. Some travel may be required as part of leadership duties.

The role requires a strong background in financial services, excellent communication, and the ability to coach and develop staff within a collaborative environment.

Qualifications

• Bachelor’s degree or 7 years equivalent experience.
• 5–7 years in financial services.
• Detail oriented with strong organization skills.
• Proficient with Microsoft Office.
• Excellent written and oral communication skills.

Responsibilities

• Oversee daily loan servicing operations including payment processing, reconciliation, escrow administration, loan boarding and collateral perfection.
• Supervise servicing specialists, conduct performance reviews and coaching.
• Ensure servicing activities comply with regulations and investor guidelines.
• Act as primary contact for complex borrower issues and system problems.
• Identify workflow inefficiencies and implement new processes or tools.
• Collaborate with accounting, treasury, credit, and other teams to streamline handoffs.

Skills

Communication skills

Analytical ability

Detail oriented

MS Office proficiency

Organization skills

Independent worker

Education

Bachelor’s degree or 7 years equivalent experience

Tools

Northridge Loan Servicing System

Microsoft Word

Microsoft Excel

Job description

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at [e-mail]

Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

A Day in the Life

The VP Servicing will oversee all responsibilities assigned to the Servicing Team. Some travel may be required.

Lendistry: Who We Are

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

Leadership

What You’ll Be Doing

• Department Oversight: Manage daily loan operations, including payment processing, record reconciliation, and escrow account administration (such as taxes and insurance), loan boarding, and collateral perfection.
• Supervise loan servicing specialists, handle performance reviews, provide coaching, and set performance goals.
• Regulatory Compliance: Ensure all servicing activities adhere to federal, state, and internal banking regulations and investor guidelines.
• Escalation Resolution: Act as the primary point of contact for complex borrower complaints, tier-3 servicing issues, and technical system problems.
• Process Improvement: Identify workflow inefficiencies, update internal procedures, and implement new tracking or core software tools.
• Cross-Functional Collaboration: Partner with departments like accounting, treasury, credit, portfolio management, collections, special assets group, and origination to streamline handoffs and resolve portfolio discrepancies

Team’s Responsibilities

• Servicing Conventional loans on an ongoing basis.
• Ensure the team is boarding loans within required time frames.
• Ensure positive and negative reporting is provided to reporting government agencies monthly and/or quarterly
• Ensure reports are provided to Bank Partners, FHLB, SBA and State accurately and within required time frames.
• Oversee the process of draws for RLOC.
• Ensure the Post-closing loan process is managed appropriately. The Post-closing loan process includes but is not limited to updating the tickler report.
• Obtain and organize requested loan information needed for internal audits as well as external audits performed by Lendistry’s partners.
• Support the preparation of packages for purchased loan by Investors/Banks.
• Ensures team is releasing collateral upon loan termination and release of UCC filings.
• Customer retention and communication.
• Customarily and regularly exercises discretion and independent judgment.
• Perform other duties as assigned to support the efficient and effective operation of the department.

Your Areas of Knowledge and Expertise

• Experience with Northridge Loan Servicing System is preferre.
• Bachelor’s degree in related field or 7 years of equivalent experience.
• Financial services work experience of 5-7 years.
• Detailed oriented and strong organization skills.
• Proficient with Microsoft office.
• Excellent written and oral communication skills.
• Must work effectively with other staff members and work well in a busy environment.
• Excellent verbal and written communication skills.
• Sophisticated word processing and computer database skills, especially in Microsoft Word and Excel.
• Thorough knowledge of accounting principles, financial statement analysis, operations and regulations.
• Good interpersonal skills with the ability to work effectively with individuals and groups at all organizational levels, ability to work independently and as part of a team.
• Strong analytical ability with active listening skills.
• Willingness to adapt to changing business needs and deadlines, including extended work hours.
• Exhibit a professional, business-like appearance and demeanor.

Why You'll Love Working Here

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Birthday Day Off
• 12 Paid Company Holidays
• 401(k) Match
• FSA and HSA
• Paid Life Insurance
• Paid Disability Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Courses
• In Office Provided Snacks and Drinks
• Gym Facilities (LA & Tustin/CEC Offices)
• In Office Engagement Activities

Compensation Range

Our salary ranges are determined by role, level, and location.

The US base salary range for this full-time position is $90,000-$136,000 annually.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirements

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

ACKNOWLEDGEMENT

B.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law.