Loan Servicing Specialist

State Bank; Defiance (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Incentives

Performance bonuses

Job summary

State Bank is seeking a detail‑oriented Loan Servicing Clerk to manage consumer, commercial, agricultural and SBA loan files. You will coordinate with various departments to ensure accurate servicing, payoffs, and status updates, while delivering strong customer interactions.

The role requires at least a high school diploma and about one year of loan processing/servicing experience, with proficiency in Word and Excel.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience with consumer or commercial loan processing or loan servicing preferred.
• Proficient reading, writing, grammar, and mathematics; strong interpersonal and communication skills; proficient in word processing and spreadsheet software.

Responsibilities

• Perform primary or back‑up duties for loan processing, servicing, and payoffs for consumer, commercial, agricultural, and SBA loans.
• Coordinate tasks within the unit and with other departments; report information to supervisor; respond to inquiries from customers and internal associates.
• Maintain loan files and servicing records; monitor payments and reconciliations; assist with disbursements and system setup.
• Ensure compliance with bank policies and regulatory requirements; participate in risk management and safety practices.

Skills

Loan processing

Attention to detail

Communication skills

Microsoft Word

Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Join a high‑performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth. Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization. If you feel you have what it takes to become part of a high‑performing team of professionals and deliver regional growth goals in a competitive landscape and enjoy strong financial recognition for your leadership and work this opportunity just might be for you.

EDUCATION

A high school diploma or equivalent required.

EXPERIENCE

A minimum of One (1) year experience with Consumer or Commercial loan processing or loan servicing preferred.

PREFERRED SKILLS

• Proficient reading, writing, grammar, and mathematics skills.
• Proficient in interpersonal relations.
• Excellent written and verbal communication skills.
• Proficient word processing and spreadsheet software skills.

ROLE AND RESPONSIBILITIES

Responsible for performing a variety of duties to receive and accurately service all consumer, commercial, agricultural and SBA loan files; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries from customers and internal associates or requests for information.

ESSENTIAL DUTIES

1. Performs primary or back‑up functions for various duties including pre‑booking, booking, servicing, and/or processing payoffs for all loans.
2. Performs a variety of duties to receive and accurately maintain the servicing of loan files by performing the following duties:
   1. a. Process and monitor loan payoffs, adjustments and modifications.
   2. b. Reconcile various servicing general ledger accounts, clearing exceptions and resolving issues.
   3. c. Assists with loan disbursements and reconciliations.
   4. d. Assists with set up and maintenance of servicing system.
   5. e. Conducts research analysis and offers solutions to borrower and internal inquiries to loan status.
   6. f. Assists bank personnel regarding the servicing of loans; responds to operations questions.
   7. g. Monitoring insurance requirements
   8. h. Processing payment with participant banks
   9. i. Monitoring of construction loans
   10. j. Ordering of appraisals
   11. k. SBA 1502 reporting and payoff reporting
   12. l. Demonstrates a willingness to adapt to changing business needs and deadlines.
   13. m. Demonstrates a deep attention to detail and can escalate situations through management if necessary.
   14. o. Complies with Bank policy and supports leadership goals in a professional and positive manner.
   15. p. Assists supervisor with duties as assigned.
3. Coordinates departmental tasks with coworkers inside and outside the department to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
5. Responds to inquiries relating to his/her area, or to requests form customers, other bank personnel, etc., within given time frames and within established policy.
6. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
7. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

ANCILLARY DUTIES

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending upon individual or departmental circumstances.
2. Requires prolonged periods of sitting to perform most of the essential duties.