Loan Operations Specialist

First Independence Bank (FIB); Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

First Independence Bank in Chicago seeks a Loan Operations Specialist in the Loan Operations Department. You will service the bank’s loan portfolio, process payments, maintain files, and update escrow premiums while following policies.

The role requires a high school diploma, 1–3 years banking or loan servicing experience, and solid computer skills. The position is non-exempt and offers competitive benefits and opportunities to work with multiple departments.

Qualifications

• High school diploma required; some college preferred.
• Intermediate computer skills with knowledge of Windows, Excel, Word, Adobe, and email.
• 1–3 years of Retail Banking or Loan Servicing experience preferred.
• Loan processing: 3 years (preferred); Loan origination: 3 years (preferred).
• Escrow: 3 years (preferred).
• Banking or credit union experience required.
• Basic computer skills with interest and ability to learn new applications.

Responsibilities

• Loan file maintenance and servicing of all loan types on the Bank’s core system.
• Review data input for accuracy and completeness.
• Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering.
• Adhere to Bank policies and procedures as well as industry regulations.
• Must be able to relate to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes.
• Provide exception customer care (both internal and external).
• Maintain confidentiality of all customer and employee information.
• Demonstrate attention to detail and produce accurate, high-quality work.
• Assist other departments and co-workers as needed.

Skills

Attention to detail

Customer service

Data entry

Education

High school diploma

Some college

Tools

Microsoft Windows

Excel

Word

Adobe

Email

Job description

Overview

Job Title: Loan Operations Specialist  Department: Loan Operations

Reports To: Loan Operations Manager  FLSA Status: Non-Exempt

The Loan Operations Specialist services the bank’s loan portfolio and follows established lending policies and procedures. This role involves routine loan maintenance, processing loan payments, payoffs and obtaining escrow premium updates. This position is multi-functional and support oriented.

Responsibilities

• Loan file maintenance and servicing of all loan types on the Bank’s core system
• Review data input for accuracy and completeness
• Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering
• Adhere to Bank policies and procedures as well as industry regulations
• Must be able to relate to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes
• Provide exception customer care (both internal and external)
• Maintain confidentiality of all customer and employee information
• Demonstrate attention to detail and produce accurate, high-quality work
• Assist other departments and co-workers as needed

Qualifications

• High school diploma required; some college preferred
• Intermediate computer skills with demonstrable knowledge of Microsoft Windows, Excel, Word, Adobe, and E‑Mail
• Experience in a fast-paced environment with ability to meet turnaround and deadline requirements
• 1-3 years of Retail Banking or Loan Servicing experience preferred
• Loan processing: 3 years (preferred); Loan origination: 3 years (preferred)
• Escrow: 3 years (preferred)
• Banking or credit union experience required
• Basic computer skills with interest and ability to learn new applications
• Physical requirement: Regularly reaching with arms and hands, stooping, kneeling, crouching, lifting objects up to 30 pounds, sitting for long periods

First Independence Bank is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, veteran status, or other category protected by local, state, or federal law.

First Independence Bank offers competitive compensation and benefits which include health, dental, vision, life, and disability insurances. Also, 401(k) and paid time off.