Loan Servicing Specialist

Unitus Community Credit Union; Tigard (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical + Dental + Vision

Flexible Spending Accounts + HSA

Paid Time Off (PTO)

12 paid holidays per year

401(k) Retirement Savings

Annual Incentives

Employee Assistance Plan

Tuition Reimbursement

Student Loan Debt Repayment

Transit & Parking benefits

Paid Volunteer Time Off

Job summary

Unitus Community Credit Union is seeking a Loan Servicing Specialist to support post origination servicing activities within the Loan Operations team. The role handles onboarding, system updates, payments, lien perfection, monitoring and reporting under supervision, while delivering exceptional member service.

Ideal candidates have a High School diploma and some loan servicing experience, with knowledge of consumer lending programs and lending platforms.

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of loan servicing related experience preferred
• Basic working knowledge of consumer lending programs, laws and regulations
• Working knowledge of consumer lending platforms and systems.

Responsibilities

• Assist in post origination servicing activities for consumer lending programs.
• Support onboarding, system updates, payment processing, collateral lien perfection, monitoring and release.
• Handle member service inquiries with good judgment and tact to deliver exceptional service.
• Work under formal guidelines with supervisory oversight.

Skills

PC skills

Oral & written communication

Member service

Attention to detail

Basic math

Problem solving

Teamwork

Education

High school diploma

1 year loan servicing experience

Knowledge of lending laws and regulations

Knowledge of consumer lending platforms & systems

Tools

Lending platforms and systems

Job description

The Loan Servicing Specialist is the foundation level position in the Loan Operations team. Incumbents at this level will demonstrate effective working knowledge of post origination servicing activities supporting consumer lending programs. Individuals in this position support one or more loan servicing related functions that could include but may not be limited to new loan on boarding, system updates, payment processing, collateral lien perfection, monitoring and release as well as general loan program exception management and reporting duties. Duties performed at this level are routine in nature and generally performed within formal guidelines and direct supervisory oversight. Individuals in this position will receive and respond to member service inquiries using good judgment and tact to deliver exceptional service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Knowledge, Skills And Abilities

• Excellent PC skills (Microsoft Office Suite).
• Demonstrate good oral and written communications, member service, human relation, attention to detail, basic math, and problem solving skills.
• Ability to work independently and as team player to conduct needs assessments, identify problems, develop solutions, and tact in implementing an appropriate course of action.
• Basic understanding of consumer loan documentation and servicing practices.

Education & Experience

• High school diploma or equivalent certificate
• Minimum of 1 year of loan servicing related experience preferred
• Basic working knowledge of consumer lending programs, laws and regulations
• Working knowledge of consumer lending platforms and systems.

Our Benefits

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment base on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. Applicants may request reasonable accommodation to participate in the application process.