Loan Servicing Specialist

Socket.dev; Tigard (OR); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Dental Vision

401k Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Student Loan Repayment

Transit & Parking

Volunteer Time Off

Job summary

Unitus Community Credit Union in Oregon is seeking a Loan Servicing Specialist to join the Loan Operations team. This entry-level role supports onboarding, system updates, payment processing, lien perfection, monitoring and reporting duties under supervision.

You will respond to member inquiries with good judgment and tact, working independently and as part of a team to deliver accurate servicing and exceptional service aligned with Unitus' community focus.

Qualifications

• High school diploma or equivalent.
• Basic understanding of consumer loan documentation and servicing practices.
• Working knowledge of consumer lending platforms and systems.

Responsibilities

• Support onboarding of new loans, system updates, and payment processing.
• Assist with collateral lien perfection, monitoring, and release tasks.
• Handle loan program exception management and reporting duties.
• Respond to member service inquiries with sound judgment and tact.

Skills

PC skills

Communication

Problem solving

Attention to detail

Independent work

Team collaboration

Loan servicing knowledge

Education

High school diploma or equivalent

1 year loan servicing experience preferred

Basic knowledge of consumer lending laws

Working knowledge of loan platforms

Job description

The Loan Servicing Specialist is the foundation level position in the Loan Operations team. Incumbents at this level will demonstrate effective working knowledge of post origination servicing activities supporting consumer lending programs. Individuals in this position support one or more loan servicing related functions that could include but may not be limited to new loan on boarding, system updates, payment processing, collateral lien perfection, monitoring and release as well as general loan program exception management and reporting duties. Duties performed at this level are routine in nature and generally performed within formal guidelines and direct supervisory oversight. Individuals in this position will receive and respond to member service inquiries using good judgment and tact to deliver exceptional service – the kind that creates theUnitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Knowledge, Skills and Abilities

• Excellent PC skills (Microsoft Office Suite).
• Demonstrate good oral and written communications, member service, human relation, attention to detail, basic math, and problem solving skills.
• Ability to work independently and as team player to conduct needs assessments, identify problems, develop solutions, and tact in implementing an appropriate course of action.
• Basic understanding of consumer loan documentation and servicing practices.

Education & Experience

• High school diploma or equivalent certificate
• Minimum of 1 year of loan servicing related experience preferred
• Basic working knowledge of consumer lending programs, laws and regulations
• Working knowledge of consumer lending platforms and systems.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment base on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. Applicants may request reasonable accommodation to participate in the application process.