Loan Servicing Specialist

Newbold Advisors, LLC; Pittsburgh (Allegheny County); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Employee benefits package

Job summary

Newbold Advisors, LLC is seeking a detail-oriented Loan Servicing Specialist to support post-closing mortgage servicing operations in Pittsburgh, PA. The role focuses on transferring mortgage servicing, preparing accurate loan documentation, and assisting borrowers by phone and email.

The ideal candidate has 1–3 years in mortgage or financial services and strong skills in attention to detail, organization, and MS Office. Direct Hire with benefits included.

Qualifications

• 1–3 years of professional experience preferred, ideally in mortgage, banking, financial services, or customer service.
• Strong customer service skills with borrowers by phone and email; not a call-center-heavy role.
• Mortgage servicing, loan processing, or related financial transaction experience is highly transferable.

Responsibilities

• Support post-closing mortgage servicing operations and loan boarding.
• Process payments, payoff activities, wires, and servicing transactions.
• Assist with borrower inquiries via phone and email and maintain accurate loan documentation.

Skills

Mortgage servicing

Customer service

Attention to detail

Excel

Tools

Microsoft Office

Job description

Financial Services

Pittsburgh, Pennsylvania Direct Hire Sep 11, 2026

Loan Servicing Specialist

Job Location: Pittsburgh, PA

Job Type: Direct Hire

Compensation: $48,000-52,000 (annually) with an employee benefits package.

General Job Description

Our client is seeking a detail-oriented Loan Servicing Specialist to support post-closing mortgage servicing operations, with a primary focus on facilitating the transfer of mortgage servicing and ensuring loans are accurately prepared and documented. The role includes borrower support by phone and email, loan boarding, payment and payoff processing, investor file uploads and data transfers, purchase-related edits, wires, and servicing transactions. As experience grows, the position will take on additional accounting, reconciliation, reporting, and loan-level financial responsibilities. This is an excellent opportunity to join a collaborative, employee-focused organization known for its strong culture, comprehensive benefits, supportive environment, and commitment to developing talent and promoting from within, offering employees the opportunity to build a long-term career and grow within the organization.

Job Requirements

• 1–3 years of professional experience preferred, ideally in mortgage, banking, financial services, or customer service; 2+ years is ideal.
• Strong customer service skills with the ability to communicate professionally with borrowers by phone and email; this is not a call-center-heavy role.
• Mortgage servicing, loan processing, loan closing, banking, bank teller, or other financial transaction experience with strong attention to detail is highly transferable.
• Excellent attention to detail and organizational skills with the ability to accurately prepare loan documentation, manage multiple priorities, and meet deadlines.
• Strong problem-solving and analytical abilities; interest and ability to grow into accounting, reconciliation, reporting, and loan-level financial work.
• Effective verbal and written communication skills, proficiency with Microsoft Office including Excel and Word, and the ability to work independently and as part of a team.
• If you have strong mortgage industry experience, meet the core requirements of the role, and are ready to take the next step in your career into mortgage servicing, you may also be considered.

Newbold Advisors, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.