Loan Servicing Specialist

PNCU Insurance Services, LLC.; Chicopee (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Student Loan Repayment Program

Tuition assistance

Job summary

A regional credit union is seeking a self-motivated individual to join their team in Chicopee, MA. The role involves providing support in loan servicing, ensuring compliance with regulations, and maintaining high standards of member service. Candidates should have at least one year of relevant experience in a similar environment and possess strong organizational, communication, and problem-solving skills. This opportunity includes a competitive benefits package, including health, dental, vision, and retirement plans.

Qualifications

• One year of experience in loan servicing/support required.
• Experience in a credit union or similar financial institution preferred.
• Ability to work well under pressure and meet time constraints.
• Solid organizational, time management, and problem-solving skills.
• Self-starter, self-reliant, and dependable, with ability to meet time constraints.

Responsibilities

• Provide support to various loan servicing areas as needed.
• Process daily transactions and assist with member services.
• Perform audits and reviews of loan set-up data to ensure accuracy.
• Performs new account system maintenance and manual boarding of loans when needed.
• Performs loan file post-closing reviews for proper documentation and execution.
• Process daily transactions and member service.
• Assist with loan maintenance changes and weekly index changes.
• Payoff and discharge preparation and administration.
• Title administration.
• Review and audit new loan set-up data for accuracy.

Skills

Loan servicing experience

Organizational skills

Problem-solving skills

Communication skills

Attention to detail

Time management

COCC Insight

Tools

COCC Insight

MS Office

Job description

Description

We are currently seeking a self‑motivated, energetic individual to join our team. The ideal candidate will possess one year of loan servicing/support experience in a credit union or similar financial institution and be eager to make an impact with a strong, professional work ethic.

Essential Duties and Responsibilities

• Possesses adequate product knowledge, including required file documentation.
• Represent the credit union in a courteous and professional manner.
• Provides support to all assigned areas of the department where service or assistance is needed, acts as backup for various loan servicing department positions and functions. This includes but is not limited to Escrow Management (Taxes, Insurance, Private Mortgage Insurance).
• Proficient in all areas of secondary market loan servicing, including but not limited to remittance and account reconciliation.
• Perform new account system maintenance, including but not limited to manual boarding of loans when necessary.
• Perform loan file post‑closing review of new loan files to ensure proper documentation and execution has been obtained.
• Process daily transactions and member service.
• Assist with loan maintenance changes and weekly index changes.
• Payoff and discharge preparation and administration.
• Title Administration.
• Reviews and audits new loan set‑up data to ensure the accuracy of each loan entered on the loan system.
• Promote Polish National Credit Union’s Core Purpose of “Growing Lasting Relationships to Improve People’s Lives” while demonstrating PNCU’s Core Values at all times.
• Responsible for compliance with all applicable federal and state regulations, as well as credit union policies and procedures.
• Responsible for completion of all required compliance training, as well as completion of ongoing compliance training, which may be assigned throughout the year.
• Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).
• Perform additional duties as assigned.

Benefits

Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, generous 401(k) with employer match, Student Loan Repayment Program, and tuition assistance.

Equal Opportunity Employer

Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons.

Requirements

• One year of similar or related experience in a loan servicing/support environment.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature.
• Superior attention to detail.
• Possess solid organizational, time management, and problem‑solving skills.
• Self‑starter, self‑reliant, and dependable, with the ability to work within and meet specific time constraints.
• Experience with COCC Insight system preferred.
• Proficiency in MS Office.
• Results‑oriented and able to prioritize multiple tasks.
• Excellent written and verbal communication skills.