Loan Servicing Specialist

TruNorth Bank; Holbrook (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

TruNorth Bank in Holbrook, MA is seeking a meticulous Loan Servicing Specialist to deliver exceptional service to customers and internal staff. You will handle loan disbursements, payments, payoffs, and related funding tasks with accuracy and compliance.

Responsibilities include reviewing boarded loans, processing documents, coordinating with title/escrow, responding to inquiries by phone or email, and maintaining security and privacy of information while supporting continuous improvement in

Qualifications

• Thorough knowledge of bank operations.
• Strong problem-solving skills and attention to detail.
• Ability to use related computer applications and business machines.
• Knowledge of banking laws, policies, procedures, and mortgage documents.

Responsibilities

• Provide outstanding service to customers and internal staff.
• Process monetary transactions including new loan disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
• Review assigned newly boarded loans timely.
• Complete discharged and releases timely.
• Monitor receipt of closed loan trailing documents and collateral documents.
• Answer Servicing Department calls.
• Prepare loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Respond to customer inquiries by phone or email.
• Process incoming and outgoing wires.
• Assist in Insurance Tracking for all HFG Banks including Flood Validation packages and related research.
• Maintain security and privacy in all interactions.
• Exhibit professionalism, empathy, and courtesy in all interactions.
• Monitor workload and prioritize projects to ensure timely completion.
• Promote continuous improvement in end-to-end workflows and automate processes where possible.

Skills

Well organized

Attention to detail

Problem-solving

Team coordination

Computer proficiency

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Specialist

Holbrook, MA, US

11 days ago Requisition ID: 2167

Salary Range: $22.50 To $26.00 Hourly

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities:

• Responsible for providing outstanding service to our customers and to our internal staff.
• Accurately processes all monetary transaction, including New Loan Disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
• Reviews assigned newly boarded loans timely.
• Completes assigned discharges and releases timely.
• Participates in monitoring and tracking receipt of closed loan trailing documents and collateral documents.
• Actively takes Servicing Department calls.
• Prepares loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Replies to customer inquiries received by phone or email.
• Process incoming and outgoing wires.
• Assists in the Insurance Tracking for all HFG Banks including preparation of Flood Validation packages and related research.
• Uses established protocols and controls to ensure security and privacy is always maintained.
• Assumes responsibility for related duties as required or assigned.
• Exhibits professionalism, empathy, and courtesy in all interactions with customers and coworkers.
• Monitors workload and prioritize projects to ensure tasks are completed timely and accurately.
• Promotes positive culture of continuous improvement with discipline around end-to-end workflow/processes; participate and collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible, working with business and technology partners.

Position Requirements:

• High School Diploma or equivalent experience
• Thorough knowledge of Bank operations.
• Well organized, attention to detail, strong problem-solving skills, able to assist and coordinate activities with others, able to use all related computer applications and business machines.
• Knowledge of Banking laws, policies and procedures, service, and credit products.
• Principles of report preparation.
• Knowledge of loan and mortgage documents and state title requirements Excellent understanding of government regulations and legal requirements involving mortgage and consumer lending.
• Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
• Able to interpret a variety of technical instructions and can deal with multiple variables.
• Ability to compute lending calculations including, but no limited to, interest rate changes.
• Able to perform very simple algebra.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Aff...

Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.