Loan Servicing Specialist

Arizona Central Credit Union; Phoenix (AZ); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Arizona Central Credit Union seeks a dedicated professional to manage collateral protection documentation, escrow accounts, and lien perfection for mortgage loans in a hybrid work setting in Phoenix, AZ.

Role emphasizes monitoring trust reports, ensuring accurate loan records, and adherence to mortgage servicing rules. The candidate should have 1–3 years of related experience and an associate degree or equivalent coursework.

Qualifications

• Oneto three years of similar or related experience.
• Two-year college degree or completion of a specialized course of study at a business or trade school preferred.

Responsibilities

• Review collateral protection documentation and reports, including escrow accounts, homeowners’ insurance, taxes, disbursement dates and payment amounts.
• Monitor reports from collateral protection vendors and Keystone to ensure correct charges and refunds and maintain loan records.
• Review servicing reports to identify discrepancies and maintain quality servicing standards.
• Stay informed on mortgage servicing rules and regulations and state motor vehicle rules; inform management of changes.
• Conduct monthly escrow analyses to ensure accurate disbursements and compliance.
• Process loan file maintenance such as due date changes, automatic payments, modifications, skip-a-payments, and reversals.
• Review title documentation to identify issues and ensure timely lien placement with state agencies and dealerships.
• Collaborate with branch staff to provide loan servicing support and respond to inquiries.
• Answer calls and emails from members and staff.
• Assist with quoting title fees and issuing 90 day permits.
• Process and monitor GAP and Member’s Choice Insurance claims.

Skills

Escrow processing

Loan servicing

Customer service

Education

Associate degree

Tools

Collateral protection software

Title/Lien processing software

Job description

Arizona Central Credit UnionRanked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role: This roleis responsible forreviewing collateral protection documentation and reports, handling escrow accounts for mortgage loans, andassistingwithperfectingliens on all collateralized loans.

Summary of Responsibilities:

• Ensure all loans have proper documentation ofescrow accounts, homeowners’ insurance, county taxes, disbursementdatesand payment amounts
• Work with andmonitorvarious reports generated bycollateral protection insurance vendorand/orKeystoneto ensureproper charges/refunds are being posted andmaintainaccurateloan records
• Review and analyze loan servicing reports to ensureaccurateloan records,identifyand resolve discrepancies andmaintainquality servicing standards
• Maintain an awareness ofmortgage servicingrules and regulationsand state motor vehicle rulesand inform management of any procedural changes/updates
• Conduct monthly escrow analyses to ensureaccuratetax and insurance disbursements, account compliance, and payment adjustments.
• Perform loan file maintenance, including but not limited to due date changes, automatic payment transfer set up, loan modifications, skip-a-payments, payment reversals
• Review title documentation toidentifyand resolve title work issues to ensureaccurateandtimelylien placement with state motor vehicle agencies,dealershipsand branch/loan personnel
• Collaborate with branch personnel to provide loan servicing support and address servicing inquiries.
• Answer incoming callsand reply to emailsfrom members and staff.
• Assistwith quoting title fees andissuing90 daypermits to members and/or loan personnel.
• Process and/ormonitorGuaranteed Asset Protection (GAP)and Member’s Choice Insuranceclaims.

Hours:

• Monday- Friday:9:00am - 5:30pm (no weekends)
• Remote work is availableafter threemonths (Hybrid).

Experience:

• Oneto three years of similar or related experience.

Education:

• Atwo-yearcollege degree or completion of a specialized course of study at a business or trade school preferred.