Loan Servicing Specialist

BANK; Iowa City (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

Support for health and financial future

Work-life balance offerings

Job summary

BANK is seeking a detail-oriented Loan Servicing Specialist in Iowa City to manage residential mortgage loans sold to various investors. Responsibilities include servicing loans, investor reporting, and ensuring compliance with investor guidelines.

The ideal candidate should have experience in mortgage servicing or banking, strong organizational and communication skills, and proficiency in Microsoft Office. A competitive benefits package is offered to support health and work-life balance.

Qualifications

• Preferred experience in mortgage servicing, loan operations, or banking.
• Knowledge of Freddie Mac and FHLB MPF programs is beneficial.
• Strong organizational, analytical, and communication skills required.
• Proficiency in Microsoft Office and banking software systems needed.

Responsibilities

• Service and maintain secondary market and in-house mortgage loans.
• Complete investor reporting and remittance processing.
• Administer escrow accounts for tax and insurance payments.
• Process loan maintenance requests and modifications.
• Ensure compliance with investor guidelines and bank policies.
• Assist borrowers with servicing-related questions.

Skills

Organizational skills

Analytical skills

Communication skills

Proficiency with Microsoft Office

Education

Mortgage servicing or banking experience

Tools

Banking software systems

Job description

Full Time Iowa City/Southeast IA/West Des Moines, IA Posted on 6/9/2026

BANK is seeking a detail-oriented Loan Servicing Specialist to manage the servicing of residential mortgage loans sold to Freddie Mac, FHLB MPF Xtra, and MPF Traditional investors, as well as the bank's in-house mortgage portfolio.

Key Responsibilities

• Service and maintain secondary market and in-house mortgage loans.
• Complete investor reporting, remittance processing, and account reconciliations.
• Administer escrow accounts, including tax and insurance payments.
• Process loan maintenance requests, payoffs, modifications, and mortgage releases.
• Ensure compliance with investor guidelines, bank policies, and regulatory requirements.
• Assist borrowers with servicing-related questions and account research.

Qualifications

• Mortgage servicing, loan operations, or banking experience preferred.
• Knowledge of Freddie Mac and FHLB MPF programs is a plus.
• Strong organizational, analytical, and communication skills.
• Proficiency with Microsoft Office and banking software systems.

BANK offers a competitive benefits package designed to support your health, financial future, and work-life balance, including: