Loan Servicing Specialist

Walden Savings Bank; Town of Montgomery (NY); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Tuition assistance

Paid time off

Dress Down Fridays

Community Service Program

Mentorship and cross-training

Disability and life insurance

Free checking account

Job summary

Walden Savings Bank is seeking a detail-oriented Loan Servicing Specialist to support the residential, construction, and consumer loan portfolio. The role focuses on accurate loan boarding, funding, and servicing while ensuring compliance with bank policies and state/federal regulations.

You will process payments, review servicing reports, and maintain strong customer relationships by delivering outstanding service and timely communication with internal teams and external partners.

Qualifications

• Strong attention to detail with high accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Board new residential, construction, and consumer loans on the bank's core processing system.
• Fund loans and process construction loan advances accurately and timely.
• Perform quality control reviews to ensure loan documentation and system data are complete and accurate.
• Process loan payments and other servicing transactions.
• Review daily and monthly servicing reports and resolve discrepancies.
• Follow established service standards when communicating with internal departments, customers, attorneys, and other third parties.
• Prioritize multiple tasks and consistently meet deadlines.
• Maintain compliance with bank policies, procedures, and applicable banking laws and regulations.
• Build positive customer relationships by providing outstanding service and referring customers to appropriate bank personnel for additional products and services.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving

Multitasking / Prioritization

Communication skills

Customer service

Team collaboration

MS Office

Banking software literacy

Tools

COCC

Job description

Join Our Team!

Walden Savings Bank is seeking a detail-oriented and customer-focused Loan Servicing Specialist to join our Loan Servicing team. If you enjoy working in a fast-paced environment, have strong organizational skills, and take pride in accuracy and exceptional customer service, we'd love to hear from you. As a Loan Servicing Specialist, you will play an important role in supporting the operational functions of our residential, construction, and consumer loan portfolio while ensuring compliance with Bank policies and applicable state and federal regulations. This position reports to Loan Servicing Manager

What You'll Do

• Board new residential, construction, and consumer loans on the Bank's core processing system.
• Fund loans and process construction loan advances accurately and timely.
• Perform quality control reviews to ensure loan documentation and system data are complete and accurate.
• Process loan payments and other servicing transactions.
• Review daily and monthly servicing reports and resolve discrepancies.
• Follow established service standards when communicating with internal departments, customers, attorneys, and other third parties.
• Prioritize multiple tasks and consistently meet deadlines.
• Maintain compliance with Bank policies, procedures, and applicable banking laws and regulations.
• Build positive customer relationships by providing outstanding service and referring customers to appropriate Bank personnel for additional products and services.

What We're Looking For

• Strong attention to detail with a high degree of accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Effective written and verbal communication skills.
• Strong customer service orientation and professionalism.
• Ability to work independently as well as collaboratively within a team.
• Proficiency with Microsoft Office applications and the ability to learn banking software systems.

Preferred Qualifications

• 6 months to 2 years of experience servicing mortgages and consumer loans preferred

Prior secondary marketexperience with Freddie Mac and/or Fannie Mae preferred

Experience with COCC preferred

CompensationThe expected pay for this position is $21.00 - $26.00 per hour. Final compensation will be determined based on the selected candidate's qualifications and experience.

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job you're building a career with a community-focused organization thats committed to your growth, well-being, and success. We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment, including:

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance for up to $5,250 annually to help you grow your skills
• Paid time off, holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance, and more for your peace of mind

As an Equal Opportunity / Aff